Jessica Santiago
Clermont,FL
Summary
I strive for excellence and want to be amongst the best in the field. My ability to handle several essential responsibilities at once makes me unique. Right now, I want to join an organization that prides itself on employing the best talent in the industry and ensuring that all employees have the tools they need to grow and succeed in their jobs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Unit Secretary
HCA Kendall Hospital
Miami, USA
04.2022 - 03.2026
- Handled patient records, prioritizing accuracy and confidentiality.
- Facilitated communication among healthcare providers, patients, and families to promote effective care delivery.
- Oversaw inventory of medical supplies and equipment, restocking as necessary for uninterrupted operations.
- Organized patient charts for upcoming appointments, verifying inclusion of all required documents.
- Managed phone inquiries and routed them to appropriate personnel or departments.
- Maintained medical records and documentation, supporting accuracy and compliance with healthcare regulations.
- Coordinated patient scheduling and admissions, optimizing workflow in a fast-paced environment.
Patient Care Technician
HCA Kendall Hospital
Miami, FL
10.2021 - 04.2022
- Monitored vital signs and reported changes to nursing staff to ensure patient safety.
- Assisted with daily living activities, enhancing patient comfort and independence.
- Implemented process improvements that enhanced efficiency in patient care delivery.
- Conducted routine medical equipment checks, ensuring operational readiness for procedures.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Medical Assistant
COVID Testing LLC
Port of Miami, USA
08.2021 - 10.2021
- Processed customer orders efficiently using ERP software to ensure timely fulfillment.
- Administered COVID-19 tests, ensuring compliance with safety protocols and accuracy in sample collection.
- Coordinated patient scheduling, optimizing daily workflows to enhance service efficiency.
- Educated patients on testing procedures and post-test care, improving overall patient experience.
Neuro Technician
Brain Treatment Center
Miami, USA
05.2020 - 07.2021
- Conducted neurological assessments and monitored patient responses during treatment sessions.
- Assisted in the administration of advanced neurotherapy protocols and techniques.
- Collaborated with multidisciplinary teams to develop individualized treatment plans for patients.
- Maintained strict adherence to safety protocols, ensuring a secure environment for both patients and staff members.
Order Entry Specialist
Airguide Mfg
Hialeah, USA
08.2016 - 05.2020
- Verified order accuracy by cross-referencing customer data and product specifications.
- Processed high volumes of orders efficiently using ERP software to ensure timely fulfillment.
- Collaborated with sales and shipping teams to streamline order processing workflows.
- Monitored inventory levels in real-time to prevent stock discrepancies during order fulfillment.
Education
Associate Degree - Nursing
Galen College of Nursing
Orlando06.2026
Medical Assistant Diploma - Medical Assistant
Florida Career College
Miami, FLSkills
- Facilitated effective communication with clients through customer-focused phone interactions
- Assisted in prioritizing tasks to meet deadlines and streamline organization
- Supported team projects by utilizing strong communication and interpersonal abilities
- Incoming call reception
- Strong organization
- Customer service
- Incoming call management
- HIPAA compliance
- Patient chart maintenance
- Clinical support
- Patient data confidentiality
- Bilingual: English and Spanish
Certification
- Medical Assistant Diploma
- CPR Certification
Personal Information
Timeline
Unit Secretary
HCA Kendall Hospital
04.2022 - 03.2026
Patient Care Technician
HCA Kendall Hospital
10.2021 - 04.2022
Medical Assistant
COVID Testing LLC
08.2021 - 10.2021
Neuro Technician
Brain Treatment Center
05.2020 - 07.2021
Order Entry Specialist
Airguide Mfg
08.2016 - 05.2020
Associate Degree - Nursing
Galen College of Nursing
Medical Assistant Diploma - Medical Assistant
Florida Career College