Jessica Santjer
Chesapeake
Summary
Operations professional with 10 plus years of experience supporting business performance through financial tracking, vendor coordination, staffing oversight, and process improvement. Strong background managing workflows, reporting systems, and cross team initiatives in fast paced service environments.
Core strengths include financial tracking, vendor coordination, KPI reporting, process improvement, and cross team operations support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Rudy and Kelly Salon
Chesapeake
05.2018 - Current
- Partner with ownership to improve operational structure and business performance
- Oversee cash flow monitoring banking coordination and expense tracking
- Develop KPIs and reporting frameworks to support performance improvement
- Support recruiting onboarding and retention strategies
- Identify workflow gaps and implement efficiency improvements
Owner and Operations Manager
508 CraftHouse LLC DBA 508 Locals
Norfolk
04.2024 - 01.2026
- Directed daily business operations including payroll coordination vendor management inventory oversight and compliance tracking
- Developed pricing strategies and monitored food beverage and labor cost performance
- Implemented reporting workflows to improve financial visibility and accountability
- Negotiated supplier agreements that reduced operating expenses
- Coordinated private event contracts proposals and client communications
- Maintained regulatory compliance with licensing and tax reporting requirements
Executive Assistant
Santjer Performance Development LLC
Moyock
04.2017 - 10.2021
- Produced invoices reports and account summaries using QuickBooks
- Supported client lifecycle coordination and service delivery tracking
- Maintained executive calendar travel logistics and meeting preparation
- Strengthened client relationships through proactive communication
Salon Manager
Rudy and Kelly Salon
Chesapeake
04.2015 - 05.2018
- Managed daily operations scheduling inventory controls and register reconciliation
- Improved policies that increased service efficiency and revenue consistency
- Led hiring training and staff development initiatives
- Resolved operational and customer service challenges to improve retention
Education
Bachelor of Science - Business Administration
Old Dominion University
Skills
- Business operations
- Client account management
- Vendor relations and contract coordination
- Project coordination and timeline tracking
- Financial tracking and reporting
- Payroll coordination support
- KPI development and monitoring
- Process improvement
- Cross functional team collaboration
- Executive support
- Proposal and report preparation
- Compliance support and documentation
- Inventory and cost control
- Staff hiring onboarding and coaching
- Customer experience strategy
- Microsoft Office Excel QuickBooks ADP
Certification
- Licensed Insurance Producer, Virginia, Health, Life, Annuities, Active
- Google Data Analytics Specialization
- Google Digital Marketing and Ecommerce
- Microsoft Career Essentials in Project Management
- Microsoft Career Essentials in Administrative Assistance
- Zendesk Customer Service Professional Certificate
Accomplishments
- Secured over $450,000 in forgiven grant funding between 2020 and 2023.
- Reduced supply expenses by 34 percent through inventory tracking improvements.
- Lowered credit card processing costs by approximately $500 per month through system optimization.
Timeline
Owner and Operations Manager
508 CraftHouse LLC DBA 508 Locals
04.2024 - 01.2026
Operations Manager
Rudy and Kelly Salon
05.2018 - Current
Executive Assistant
Santjer Performance Development LLC
04.2017 - 10.2021
Salon Manager
Rudy and Kelly Salon
04.2015 - 05.2018
Bachelor of Science - Business Administration
Old Dominion University