Jessica Sapien
Seattle,WA
Summary
Results-driven Director level Marketing Operations Professional with a track record of creating center of excellence teams. Specializes in strategic planning, process optimization, and team leadership. Strong communication, problem-solving, and adaptability skills drive operations forward. Committed to continuous improvement and operational excellence for success in dynamic environments.
Overview
9
9
years of professional experience
Work History
Head of Operations, Strategy and Enablement, Global AWS Marketing
Amazon Web Services (AWS)
Seattle , USA
07.2024 - Current
- Partner with strategic planning to develop a goaling and measurement framework to align strategy, goals, KPIs, and business rhythms
- Establish, refine, and maintain a consistent and efficient business rhythm across the organization
- Implement processes, technology solutions, and procedures to ensure smooth operations and timely task execution
- Monitor and analyze business performance metrics to identify areas for improvement
- Develop and implement cost-saving strategies to optimize operational expenses
- Collaborate with cross-functional teams to analyze financial data and identify opportunities for cost reduction and process optimization
- Act as the primary point of contact for financial, HR, and legal operations stakeholders to facilitate communication and collaboration
- Ensure adherence to financial policies, procedures, and regulatory requirements
- Align operational strategies with HR objectives, including employee development, performance management, and talent acquisition
- Liaise with legal stakeholders to align legal processes and ensure compliance with best practices
- Continuously evaluate and optimize operational processes to enhance efficiency and productivity
- Identify bottlenecks and implement solutions to streamline workflows
- Develop and implement best practices for operational excellence across the organization
- Hire and develop a team of Enablement managers, Analysts and business operations professionals
Head of Operations, Global Strategic Partnership Operations
Amazon Web Services (AWS)
Seattle , USA
11.2021 - 07.2024
- Established and led a center of excellence for global strategic partnerships, managing a $150M+ budget and driving 30% YOY revenue growth
- Orchestrated yearly operational planning, including headcount allocations, budget resources, and financial strategies across the marketing organization
- Spearheaded cross-functional collaboration with finance, legal, and product teams to improve operational efficiency and align organizational goals
- Led a team of senior professionals in digital marketing, project management, and customer engagement, developing scalable operational programs
- Integrated AI-driven tools to enhance operational processes, fostering innovation across the global team
- Influenced C-level executives with data-driven insights to shape marketing investments and drive organizational success
Sr. Manager, Global Event Operations
Amazon Web Services (AWS)
Seattle , USA
09.2019 - 11.2021
- Drove compliance across AWS Global Events, creating processes with legal and finance teams that saved $26M
- Led a team of Program Managers in executing virtual events, hosting 500K+ attendees without downtime
- Partnered with cross-functional teams to streamline vendor management, reducing onboarding time and ensuring global compliance
Sr. Manager, Event Operations and Technology
InVisionapp
03.2018 - 09.2019
- Expanded the Event Operations and Technology team by 500%, achieving 100% manager approval rating
- Negotiated 15% annual savings by managing RFPs, improving contract terms with legal and finance teams
- Reduced onsite support costs by 25% through the implementation of remote event management solutions
- Piloted the first successful full technology RFP at InVision, improving reporting and tracking capabilities
Event Technology Program Manager, Marketing Events
Tableau
04.2017 - 03.2018
- Led the technology vendor selection for Tableau’s user conferences, securing a 30% discount on bundled contracts
- Reduced onsite issues by 75% with innovative solutions like Bluetooth tracking for keynote sessions
- Managed technology integration for event platforms, resulting in successful cross-departmental collaboration
Operations Program Manager, Marketing International Events
Tableau
01.2016 - 04.2017
- Drove international registration solutions for conferences, localizing content for Japanese and German markets
- Reduced implementation time by 10% through streamlined workback schedules and process improvements
Education
B.A. - Music
Washington State University
Skills
- Leadership & Team Building
- Strategic Planning & Execution
- Cross-Functional Collaboration
- Data-Driven Decision Making
- Budget & Financial Management
- Process Optimization & Scaling
- Cloud & Technology Expertise
- Department Oversight
- Employee Development
- Performance Improvement
- Contract Administration
- Operations Management
- Team Leadership
- Procurement
- Marketing strategy
Timeline
Head of Operations, Strategy and Enablement, Global AWS Marketing
Amazon Web Services (AWS)
07.2024 - Current
Head of Operations, Global Strategic Partnership Operations
Amazon Web Services (AWS)
11.2021 - 07.2024
Sr. Manager, Global Event Operations
Amazon Web Services (AWS)
09.2019 - 11.2021
Sr. Manager, Event Operations and Technology
InVisionapp
03.2018 - 09.2019
Event Technology Program Manager, Marketing Events
Tableau
04.2017 - 03.2018
Operations Program Manager, Marketing International Events
Tableau
01.2016 - 04.2017
B.A. - Music
Washington State University
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