Jessica Saunders
Latrobe,PA
Summary
Results-driven Curbside Operations Specialist with a strong focus on operational efficiency and data analytics. Proven track record in leading teams to enhance guest experiences and streamline fulfillment processes across multiple locations.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Sr. Curbside Operations Specialist
Giant Eagle
Pittsburgh, Pennsylvania
11.2021 - Current
- Design standard operating procedures for curbside pickup and home delivery fulfillment to ensure accuracy, quality, and a positive guest experience.
- Track key performance indicators across 30+ locations, improving order accuracy, reducing wait time, and optimizing slot utilization.
- Oversee point-of-sale systems and product mapping (Blue Yonder), enhancing operational accuracy and streamlining fulfillment processes.
- Create weekly labor forecasts for 200 curbside locations.
- Collaborate with Ecommerce, retail business leaders, and store teams to align operations with business objectives.
- Lead initiatives for new technology rollouts, company initiatives, and labor model revamps.
- Perform audits to enforce compliance with company policies, safety standards, and food safety guidelines.
Curbside Team Leader
Giant Eagle
Pittsburgh, Pennsylvania
10.2019 - 11.2021
- Led daily team meetings to align goals and improve communication.
- Evaluated team performance, delivering targeted feedback that facilitated individual and team growth.
- Trained new employees on operational procedures and company policies.
- Resolved guest inquiries and complaints, enhancing guest satisfaction and loyalty.
- Promoted to specialist position for exemplary work ethic and commitment to delivering exceptional customer service.
Front End Team Leader
Giant Eagle
Pittsburgh, Pennsylvania
10.2012 - 10.2019
- Led front-end team to improve guest service and operational efficiency.
- Coordinated scheduling and staffing to meet peak customer demand across various roles, enhancing service flow.
- Trained new employees on store policies and front-end procedures to ensure consistent service delivery.
- Monitored cash register operations for accuracy and compliance, reducing discrepancies and maintaining operational integrity.
Radiographic Technologist- Clinical Rotations
Somerset Hospital
Somerset, Pennsylvania
08.2010 - 05.2012
- Prepared patients for imaging procedures by explaining processes and positioning them correctly.
- Collaborated with physicians to determine appropriate imaging techniques for patient needs.
- Operated X-ray machines to produce diagnostic images for patient evaluation.
- Documented patient information and imaging results accurately in electronic health records.
Front End Coordinator/Cashier/Service Desk
Giant Eagle
Somerset, Pennsylvania
07.2006 - 10.2012
- Operated cash register, processing customer transactions with accuracy.
- Resolved customer complaints promptly, contributing to consistently high satisfaction rates.
- Coordinated daily operations for front-end staff to streamline workflow.
Education
Associate of Applied Science - Radiographic Technology
Mount Aloysius College
Cresson05-2011
Skills
Certification
- CPR, AED & First Aid Certified
- ARRT Certification
Accomplishments
- Magna Cum Laude-High Honors 3.89 GPA
Timeline
Sr. Curbside Operations Specialist
Giant Eagle
11.2021 - Current
Curbside Team Leader
Giant Eagle
10.2019 - 11.2021
Front End Team Leader
Giant Eagle
10.2012 - 10.2019
Radiographic Technologist- Clinical Rotations
Somerset Hospital
08.2010 - 05.2012
Front End Coordinator/Cashier/Service Desk
Giant Eagle
07.2006 - 10.2012
Associate of Applied Science - Radiographic Technology
Mount Aloysius College