Yoon-hee Park
Eden Prairie,MN
Summary
Results-driven Operations Specialist with a knack for enhancing productivity and efficiency in task completion. Possess specialized skills in process optimization, project management, and supply chain coordination. Excel in teamwork, communication, and problem-solving to achieve objectives and improve operational workflows.
Overview
9
9
years of professional experience
Work History
SR. PEOPLE TEAM OPERATIONS SPECIALIST
United Health Group, USA
MINNETONKA, MN
11.2021 - Current
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Created documentation related to operational procedures such as SOPs.
- Performed root cause analysis on identified problems to determine appropriate corrective action.
- Reduced process lags and trained team members on best practices and protocols.
- Managed daily operational tasks to ensure company efficiency and productivity.
- Resolved operational issues promptly to minimize impact on business activities.
- Enhanced customer satisfaction by improving operational efficiency and response times.
Employee Center Service Representative
UnitedHealth Group
Minnetonka, MN
08.2019 - 11.2021
- Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
- Consulted with customers regarding needs and addressed concerns.
- Escalated complex issues and set up appointments for further service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Addressed employee inquiries regarding benefits packages, vacation policies, payroll issues.
- Provided essential support to address individual HR needs of employees.
Recovery and Resolution Specialist
Optum
Eden Prairie, MN
08.2018 - 08.2019
- Adhered to all applicable laws, regulations, and company standards while processing claims.
- Maintained accurate records of all processed claims in accordance with departmental requirements.
- Analyzed data for discrepancies, corrected errors, and removed duplicate information.
- Performed quality control to ensure accuracy of all entries.
- Provided support to other departments within organization when needed.
Producer Help Desk Rep
United Healthcare, UHG
Minnetonka, MN
12.2015 - 08.2018
- Provided product information and answered questions about Medicare services.
- Assisted clients with filling out insurance applications and providing information about the different types of policies available.
- Provided customer service by answering questions regarding policy coverage, pricing, and other related topics.
- Attended training sessions on new products or procedures to stay up-to-date on industry trends.
- Calculated and processed payments for sales commissions.
- Researched discrepancies in commission payments, reconciled errors, and issued refunds when necessary.
- Ensured compliance with all applicable laws related to commissions paid out to employees or partners.
- Processed paperwork associated with open enrollments, terminations, life events and other related activities.
- Maintained up-to-date knowledge of changes in government regulations related to healthcare reform initiatives.
- Ensured compliance with federal, state, and local laws governing health plan operations.
Education
Associate of Applied Science - Business Administration And Management
Normandale Community College
Minneapolis, MN01-2014
Skills
- Improvement plan knowledge
- Project Management
- Process Planning
- Case Management
- Operations coordination
- Human relations
- Operational Efficiency
- Cross-Functional Communication
- Planning and coordination
Languages
Korean
Professional
Timeline
SR. PEOPLE TEAM OPERATIONS SPECIALIST
United Health Group, USA
11.2021 - Current
Employee Center Service Representative
UnitedHealth Group
08.2019 - 11.2021
Recovery and Resolution Specialist
Optum
08.2018 - 08.2019
Producer Help Desk Rep
United Healthcare, UHG
12.2015 - 08.2018
Associate of Applied Science - Business Administration And Management
Normandale Community College
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