Jessica Savoy
Lake Jackson,TX
Summary
Driven Housekeeping Manager with expertise in guest relations, performance improvements, and team training. Proven ability to enhance guest satisfaction and streamline processes, ensuring compliance with safety and cleanliness standards.
Overview
5
5
years of professional experience
Work History
Housekeeping Manager
Shadow Park Apartments
Lake Jackson, TX
12.2025 - Current
- Oversaw daily operations of housekeeping team, ensuring compliance with safety and cleanliness standards.
- Developed and implemented training programs to enhance staff performance and efficiency.
- Managed inventory control for cleaning supplies, optimizing costs and reducing waste.
- Conducted regular inspections of apartments to maintain high-quality service levels and guest satisfaction.
- Coordinated scheduling for housekeeping staff, ensuring adequate coverage during peak times.
- Collaborated with maintenance team to address issues impacting cleanliness and facility appearance.
- Streamlined housekeeping processes, improving turnaround time for apartment turnovers.
- Led initiatives to enhance guest feedback scores through improved housekeeping practices.
- Worked with front desk to respond promptly to all guest requests.
- Promoted a clean worksite environment through regular housekeeping tasks and proper waste disposal methods.
La Quinta
Housekeeping
Clute, TX
01.2024 - 09.2025
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Leasing Assistant
Real Property Management
Lake Jackson, TX
03.2023 - 12.2024
- Managed tenant inquiries and coordinated property viewings to enhance leasing operations.
- Assisted in preparing lease agreements and ensuring compliance with property management regulations.
- Maintained accurate records of tenant applications and lease documentation for efficient processing.
- Collaborated with maintenance teams to address tenant requests promptly, improving resident satisfaction.
- Conducted market research to support pricing strategies and improve occupancy rates across managed properties.
- Trained new staff on leasing procedures and customer service standards, fostering team development.
- Developed marketing materials for properties, increasing visibility and attracting potential tenants effectively.
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
Server
Pier 30
Surfside Tx
10.2022 - 03.2023
- Provided prompt and friendly service to enhance guest dining experiences.
- Assisted in menu presentation and answered customer inquiries effectively.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash transactions accurately and efficiently during busy periods.
- Adapted quickly to changing customer demands in high-paced environment.
El Jimador
Server
Angleton, TX
04.2021 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Brazosport High School
Freeport, TX05-2009
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Customer relationship management
- Scheduling and planning
- Customer service-focused
- Task delegation
- Department coordination
- Performance improvements
- Supervisory skills
- Budget administration
- Work prioritization
- Invoice processing
- Team building
Timeline
Housekeeping Manager
Shadow Park Apartments
12.2025 - Current
La Quinta
Housekeeping
01.2024 - 09.2025
Leasing Assistant
Real Property Management
03.2023 - 12.2024
Server
Pier 30
10.2022 - 03.2023
El Jimador
Server
04.2021 - 10.2022
High School Diploma -
Brazosport High School