Jessica Schaper
Zephyrhills
Summary
Resourceful Front Office Manager known for high productivity and efficient task completion. Possess specialized skills in guest relations, staff training, and schedule management. Excel in communication, problem-solving, and leadership, ensuring smooth front office operations and positive guest experiences.
Overview
2027
2027
years of professional experience
Work History
Team lead Float
Florida Medical Clinic Orlando Health
Wesley Chapel
06.2023 - Current
- Trained new staff on company policies and procedures.
- Collaborated with management to implement process improvements.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Motivated staff through positive reinforcement techniques.
- Assisted healthcare providers with patient examinations and medical procedures.
- Scheduled appointments and coordinated patient flow in a busy clinic environment.
- Administered injections, medications and treatments as directed by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Resident Assistant (Caregiver)
Commons on Pretty Pond
Zephyrhills
08.2013 - 09.2015
- Provided support to residents, addressing concerns and resolving conflicts effectively.
- Conducted regular check-ins with residents to monitor well-being and satisfaction levels.
- Made beds daily and performed light housekeeping duties in resident apartments and common areas.
- Aided residents with ambulation or walker, cane and wheelchair use.
- Managed administrative tasks, maintenance requests, room change process, and incident reports.
- Responded to emergency situations within the residence hall.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Planned fun activities throughout the semester such as holiday celebrations or themed nights.
- Served as positive role model for diverse group of individuals.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Front Desk/MA Lead
Florida Heart Institute
Zephyrhills
02.2010 - 03.2013
- Managed front desk operations ensuring smooth guest check-in and check-out processes.
- Oversaw team scheduling and delegated tasks to optimize workflow efficiency.
- Trained new staff on customer service protocols and front desk procedures.
- Resolved guest inquiries and complaints with professionalism and empathy.
- Reviewed daily shift assignments for accuracy prior to start of shift.
- Processed cash payments and credit card transactions accurately and efficiently.
- Managed patient records using electronic health record software.
- Scheduled appointments and coordinated follow-up care for patients.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
Head Server
Breakfast Station
Zephyrhills
2019 - 2023
- Provided friendly and efficient service to guests throughout dining experience.
- Collaborated with kitchen staff to deliver timely and quality meals.
- Assisted in training new servers on restaurant protocols and service standards.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Participated in team meetings to discuss service improvements and operational efficiency.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Front Office Manager/Permitting Coordinator
Schaper Construction Roofing & Pools
Zephyrhills
2014 - 2018
- Managed office supplies and inventory to ensure availability for daily operations.
- Coordinated meetings and schedules for staff to enhance workflow efficiency.
- Oversaw communication between departments to streamline project collaboration.
- Assisted in onboarding new employees by providing orientation and training materials.
- Developed office procedures to improve task completion and organization.
- Trained administrative staff on office policies and best practices for efficiency.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Organized company events including holiday parties, team building activities.
- Delegated work to staff, setting priorities and goals.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
Front Desk
FMC
Wesley Chapel
2013 - 2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Handled high-volume call traffic while maintaining professionalism and courtesy.
- Organized check-in procedures to minimize wait times for guests.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Provided clear instructions to patients regarding their upcoming visits.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Assisted physicians and nursing staff by providing administrative support services.
Education
BLS -
Blackwater EMS
06-2026
Nationally Registered Certified Medical Assistant
National Association For Health Professionals
04-2026
Certified Nursing Assistant (CNA)
Moore Mickens Education Center
Dade City, FL01-2011
High School Diploma -
Zephyrhills High School
6335 12th St, Zephyrhills, FL 3354206-2004
Some College (No Degree) -
Pasco-Hernando State College
36727 Blanton Road • Dade City, FL, 33523Skills
- Patient care and medical assisting
- Customer service and support
- Team leadership and conflict resolution
- Office administration
Timeline
Team lead Float
Florida Medical Clinic Orlando Health
06.2023 - Current
Resident Assistant (Caregiver)
Commons on Pretty Pond
08.2013 - 09.2015
Front Desk/MA Lead
Florida Heart Institute
02.2010 - 03.2013
Head Server
Breakfast Station
2019 - 2023
Front Office Manager/Permitting Coordinator
Schaper Construction Roofing & Pools
2014 - 2018
Front Desk
FMC
2013 - 2015
BLS -
Blackwater EMS
Nationally Registered Certified Medical Assistant
National Association For Health Professionals
Certified Nursing Assistant (CNA)
Moore Mickens Education Center
High School Diploma -
Zephyrhills High School
Some College (No Degree) -
Pasco-Hernando State College