Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Schmaltz

Hudson,IA

Summary

Professional with twenty years of experience in customer interactions, logistics and service solutions for customers and companies. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Energetic and organized, with strong problem-solving abilities and positive attitude. Possesses solid understanding of logistics management and effective communication skills. Capable of optimizing operations to ensure timely and efficient service delivery to customers.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Dispatch

Schmaltz Logistics
09.2024 - Current
  • Supported customers and drivers in resolving issues promptly, minimizing delays and disruptions in service delivery.
  • Enhanced communication between drivers and brokers by implementing an efficient communication in real time.
  • Improved emergency response times by communicating with drivers and customers if there were any delay delays.
  • Utilized computer software to enter customer orders, deliveries and to track progress of pickup and delivery.
  • Enhanced delivery efficiency by optimizing dispatch routes and schedules.
  • Operated and maintained tactical control center, dispatch staff, and support mobilization.
  • Effectively negotiated pricing between broker and truck driver.

Customer Service Representative

Warren Transpiration
04.2023 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts in a fast moving work environment of logistics.
  • Resolved customer complaints within a timely manner, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Shipping and Receiving Clerk

Ryder Logistics
03.2022 - 04.2023
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
  • Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stock-outs that could impact customer satisfaction.

Education

High School Diploma - General Studies

Cedar Falls High School
Cedar Falls, IA
05.2000

Skills

  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Critical thinking
  • Active listening
  • Teamwork
  • Time management
  • Negotiation
  • Documentation
  • Follow-up skills
  • Computer proficiency
  • Microsoft Excel
  • Microsoft outlook
  • Microsoft PowerPoint
  • Spreadsheets
  • SAP

Timeline

Dispatch

Schmaltz Logistics
09.2024 - Current

Customer Service Representative

Warren Transpiration
04.2023 - 09.2024

Shipping and Receiving Clerk

Ryder Logistics
03.2022 - 04.2023

High School Diploma - General Studies

Cedar Falls High School
Jessica Schmaltz