Jessica Schroer
Westfield,IN
Summary
Insurance Representative skilled in addressing customer needs and resolving complex issues while promoting new products. Delivered effective service during stressful situations, ensuring compliance with regulatory limits and departmental standards. Paraprofessional Educator supported classroom operations to foster a positive learning environment, demonstrating a strong commitment to addressing emotional, academic, and social needs of students, including those with special needs.
Overview
20
20
years of professional experience
Work History
Dental Front Office Coordinator
Dr Kurt Vanwinkle Periodontist And Implant Surgery
Indianapolis, Indiana
05.2025 - Current
- Coordinated patient appointments using electronic scheduling systems.
- Managed patient records with attention to privacy and accuracy.
- Responded to incoming calls from patients about insurance coverage and billing inquiries, providing timely information to support patient needs.
- Facilitated insurance verification and addressed billing inquiries to enhance patient understanding and satisfaction.
- Drafted clear correspondence for patients on treatment plans and payment due dates to improve communication and reduce confusion.
- Communicated effectively with dental team to ensure smooth operations.
Instructional Assistant
Carey Ridge Elementary
Westfield, IN
01.2018 - Current
- Supported classroom activities during planned instruction and tailored individual lessons to enhance student engagement.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Collaborated with teacher to develop and implement lessons aligned with school's philosophy, ensuring developmental appropriateness and student readiness.
- Conducted assessments and tutoring sessions to address individual student needs, fostering academic growth and learning confidence.
- Complied with instructor-developed IEPs and made informed recommendations for adjustments.
Claims Representative
Humana
Cincinnati, OH
01.2006 - 02.2009
- Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns.
- Facilitated handling of complex claims and followed up on open, denied, or suspended claims to ensure completion of required line items.
- Acted as intermediary between insurance companies and customers, including researching and assessing information to determine validity of claims.
- Analyzed requirements to enhance timeliness of reports delivered to customers.
- Updated and processed policies and claims to accurately reflect changes in beneficiary, coverage amount, and type of insurance.
Education
Associate Of Science - Medical Coding And Billing
Interactive College Of Technology
Florence, KYSkills
Patient scheduling
Appointment scheduling
Insurance verification
HIPAA compliance
Records management
Treatment Planning
Office administration
Task prioritization
Coordination
Team collaboration
Relationship management
Attention to detail
Customer service skills
Attentiveness
Timeline
Dental Front Office Coordinator
Dr Kurt Vanwinkle Periodontist And Implant Surgery
05.2025 - Current
Instructional Assistant
Carey Ridge Elementary
01.2018 - Current
Claims Representative
Humana
01.2006 - 02.2009
Associate Of Science - Medical Coding And Billing
Interactive College Of Technology