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Nicole Gonzales
Albuquerque,NM
Work Preference
Summary
Detail-oriented Dental Front Office Coordinator with over 17 years of experience in optimizing clinic efficiency and managing patient records. Skilled in insurance verification and improving billing processes, contributing to enhanced revenue collection and patient satisfaction.
Overview
19
19
years of professional experience
Work History
Dental Front Office Coordinator
Douglas B Gibbons DDS PC
Albuquerque, NM
04.2009 - Current
- Coordinated patient scheduling to optimize clinic efficiency and reduce wait times.
- Managed patient records using dental practice management software to ensure accuracy and compliance.
- Facilitated communication between patients and dental staff to enhance service delivery and satisfaction.
- Implemented office protocols that improved workflow and reduced operational delays.
- Led efforts to streamline billing processes, enhancing accuracy and reducing outstanding accounts receivable.
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
- Assisted in the timely resolution of billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered.
- Improved revenue collection rates by conducting thorough follow-up on outstanding claims, payments, and account balances.
- Ensured smooth communication between dental professionals and patients through timely relaying of messages and concerns.
- Maintained compliance with HIPAA regulations by securely handling sensitive patient information during all aspects of administrative duties.
- Maintained strong relationships with referring offices by providing prompt updates on mutual patients'' treatment progress and outcomes.
- Supported successful treatment outcomes for patients through accurate insurance verification and preauthorization processes.
- Increased overall office efficiency with diligent management of daily tasks, including answering phones, filing paperwork, and inventory management.
- Coordinated continuing education opportunities for staff members to maintain licensure requirements and stay current on industry best practices.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed patient billing processes for timely, accurate payments.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Dental Assistant
UNM
Albuquerque, NM
04.2007 - 09.2008
- Assisted in patient management and appointment scheduling to ensure smooth clinic operations.
- Prepared treatment rooms and sterilized instruments to maintain compliance with safety protocols.
- Supported dentists during procedures by providing necessary tools and ensuring patient comfort.
- Educated patients on oral hygiene practices and post-treatment care instructions for improved health outcomes.
Education
Certificate of Technical Studies - Dental Asst
Central New Mexico Community College
Albuquerque, NM05-2007
High School Diploma -
Eldorado HS
Albuquerque, NM05-1994
Skills
- HIPAA compliance
- Dental software proficiency
- Office administration
- Phone etiquette
- Scheduling and coordinating
- Financial management
- Managing operations and efficiency
- Insurance verification
- Patient scheduling
- Financial coordination
- Excellent multitasking capability
- Accounts receivable
- Patient documentation
- Insurance billing
- Front office management
- Payment processing
Timeline
Dental Front Office Coordinator
Douglas B Gibbons DDS PC
04.2009 - Current
Dental Assistant
UNM
04.2007 - 09.2008
Certificate of Technical Studies - Dental Asst
Central New Mexico Community College
High School Diploma -
Eldorado HS