McKenzie Cole

• Assisted patients with appointment scheduling and insurance verification processes.
• Maintained organized patient records using electronic health record (EHR) systems.
• Communicated effectively with dental team to ensure seamless patient flow and service.
• Handled incoming calls and inquiries, providing information about services offered.
• Presenting treatment plan options to patients, as well as sending off pre-treatment authorizations.
• Medical coding and preferences
• Processed patient payments and managed billing inquiries efficiently.
• Coordinated patient follow-up appointments and reminders for upcoming visits.
• Learned office protocols and procedures for effective daily operations support.
• Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.

• Analyzed market trends to inform inventory management and sales strategies.
• Enhanced online presence through targeted marketing campaigns, increasing brand visibility.
• Established new revenue streams by identifying market opportunities and launching innovative products or services.
• Fostered strong relationships with industry partners to expand business opportunities.
• Budget business financial account
• Optimized supply chain operations for reduced costs and increased efficiency.

Retina Consultants of Charleston, Carolina Endocrine Associates and Retina Consultants of America brainstormed the idea of starting a clinical trials department at Carolina Endocrine. I was chosen for that position where I was the lead study coordinator at Carolina Endocrine from October 2023 until May 2025. I started their clinical trials program from the ground up enrolling 30 patients in 1 clinical and 3 new studies on the pipeline. Trained all current and back up staff in their clinical trials department.

LEAD STUDY COORDINATOR

• Prepare visit-specific documentation and subject charts.
• Coordinate and schedule patient visits within patient/study specific windows per protocol guidelines
• Inform patients and obtain written consent regarding ICF's
• Monitor patient flow for Clinical Research Coordinators and assist in patient care and management.
• Accurately collect and record all necessary data (e.g. demographics, medical history, adverse events, concomitant medications, etc.) during study visit per ALCOA-CCEA guidelines
• Scrub subject charts and source documents for completion and accuracy
• Transcribe from the source document to the Electronic Case Reports Forms accordingly
• Administer all mandatory questionnaires to study subjects per protocol
• Set up, prepare patients for and conduct electrocardiograms
• Scribe ocular exams for doctors and confirm appropriate treatment per protocol
• Promptly request all necessary medical records for Serious Adverse Event reporting
• Collect, process and ship laboratory specimens for analysis per protocol and laboratory manuals
• Perform intraocular pressure checks pre- and/or post-injections as delegated and per protocol specifications
• Review and resolve data management queries as needed

PHOTOGRAPHER

• Perform diagnostic procedures per protocol and imaging manuals such as OCT scans, visual field testing and microperimetry,etc
• Submit images to corresponding reading center per protocol and imaging manuals requirements
• Collect biological samples per protocol

MEDICAL RETINA ASSISTANT

• Prepare visit specific documentation and subject charts
• Obtain optical coherence tomography and fluorescein angiography images
• Monitor patient flow in patient care and management
• Accurately collect and record all necessary date
• scribe charts and source documents for completion and accuracy
• Scribe ocular exams for doctors and confirm appropriate treatment per protocol
• Perform intraocular pressure checks,dilation and visual acuity
• Prepare patients for intravitreal injections