Jessica Schulze
Fairless Hills,PA
Summary
Creative and customer-focused professional with experience in customer service, team development, design consultation, and visual merchandising. Skilled at understanding client needs and developing creative solutions tailored to individual preferences. Organised, adaptable, and quick to learn, with strong problem-solving skills and a passion for continuous growth and learning.
Overview
7
7
years of professional experience
Work History
Sales and Service Manager
Pottery Barn
Princeton, New Jersey
09.2022 - Current
- Train and mentor sales team through weekly performance evaluations, enhancing individual skills and promoting professional growth.
- Resolve customer issues by understanding needs and collaborating with customer service, ensuring timely and effective resolutions.
- Execute company visual merchandising standards to maintain an organized, cohesive, and visually appealing store environment.
- Lead candidate interviews, evaluating qualifictions, experience, and alignment with organizational needs.
- Conduct in-home design consultations and create customized room layouts and mood boards to reflect each client's functional needs and personal style.
Assistant Store Manager
Hollister.Co
Langhorne, Pennsylvania
12.2020 - 09.2022
- Managed day-to-day store operations, focusing on customer service, inventory management, and staff scheduling to enhance overall performance.
- Supervised team of employees, delivering ongoing training to elevate customer satisfaction and service quality.
- Participated in team meetings to align on sales goals and identify operational improvements.
- Conducted comprehensive interviews to evaluate candidate qualifications and fit.
Assistant Store Manager
Francesca's Collections
Langhorne, Pennsylvania
10.2019 - 11.2020
- Enhanced product presentation and customer engagement through visual merchandising efforts.
- Monitored inventory levels and restocked merchandise to maintain optimal stock availability.
- Conducted walk-throughs and guided team members in addressing issues affecting store appearance and professionalism.
- Developed personalized fashion looks for diverse clients based on individual styles.
Education
Associate of Business Administration - Business Administration
Bucks County Community College
Newtown, PA12-2024
High School Diploma -
Pennsbury High School
Fairless Hills, PA06-2020
Skills
- Customer Service & Relationship Building
- Organization & Time management
- Problem solving & Critical Thinking
- Communication & Collaboration
- Creative Thinking & Idea Generation
Timeline
Sales and Service Manager
Pottery Barn
09.2022 - Current
Assistant Store Manager
Hollister.Co
12.2020 - 09.2022
Assistant Store Manager
Francesca's Collections
10.2019 - 11.2020
Associate of Business Administration - Business Administration
Bucks County Community College
High School Diploma -
Pennsbury High School