Summary
Overview
Work History
Education
Skills
Additional Information - Secret Security Clearance
Military Service - Deployments
Awards
Languages
Timeline
Generic

Jessica Scott

Columbus,GA

Summary

Well-qualified personnel with proficiency in handling complex issues and engaging problem-solving tactics. Successful at strengthening quality controls and systematically updating production to meet dynamic industry and regulatory conditions. Knowledgeable about maintaining records, updating logs and organizing workloads to maximize efficiency and accuracy. Highly productive, proactive and exacting in upholding requirements.

Overview

14
14
years of professional experience

Work History

Operations Specialist, II

Synovus Securities, Inc.
04.2022 - Current
  • Ensures continuity of operations functions
  • Completes required internal and external audit tasks and responds to findings
  • Participates in train-the-trainer sessions, as needed
  • Trains and mentors new and current Operation Specialists on processes and provides guidance and recommendations on streamlining processes
  • Serves as subject matter expert of operating knowledge for other departments and/or business units
  • Analyzes, recognizes, and mitigates risk within functional area
  • Creates, compiles and analyzes reports to track changes, requests and other functions throughout a wide range of areas.
  • Improved operational efficiency by streamlining processes and implementing new systems.

Personnel Manager

United States Army Reserve
11.2009 - Current
  • Forecasts expected personnel demands and developed forward-thinking approaches to achieve objectives
  • Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any demand
  • Enhanced food safety by conducting thorough inspections of food products and storage facilities.
  • Performed equipment calibrations and maintenance tasks according to schedule, minimizing downtime and ensuring optimal performance during testing procedures.
  • Examined chemical or biological samples to identify cell structures or to locate bacteria or extraneous material using microscope.
  • Detected abnormalities with visual inspections, hand-held instruments and basic physical tests.
  • Enhanced product quality by conducting routine inspections and implementing corrective actions.
  • Ensured compliance with food regulations by maintaining accurate documentation and records of quality assurance activities.
  • Increased efficiency in the laboratory by streamlining testing procedures, reducing turnaround time for results.
  • Collaborated with cross-functional teams to address product issues, improving overall customer satisfaction.

Branch Service Supervisor

Synovus Bank
05.2021 - 04.2022
  • Manages and conducts recruiting and selection processes
  • Leads, coaches, and develops a team to ensure business growth and group motivation
  • Ensures and maintains excellent environment of customer service
  • Resolves customer complaints and employee conflict
  • Cultivates relationships with consumer clients as well as current business partners and business prospects
  • Educates staff and consumers to drive sales efforts
  • Managed branch operations for optimal efficiency, ensuring smooth daily functioning and minimizing downtime.

Senior Customer Service Representative

Truist Bank
08.2018 - 05.2021
  • Confers with customers about concerns with products or services to resolve problems
  • Maintains accurate and current customer account data with manual forms processing and digital information updates
  • Collaborates with team members to discuss fraud trends and brainstorm methods to combat crime
  • Prevents company loss and mitigates risk, fraud and loss by complying with regulations such as the Bank Secrecy Act and the Patriot Act.
  • Streamlined customer service processes for increased efficiency and improved response times.

Education

Master of Business Administration -

University Of Phoenix
Tempe, AZ
09.2022

Bachelor of Science, Business Mngt -

University Of Phoenix
Tempe, AZ
01.2021

Skills

  • Integrity
  • Microsoft Word, Excel, Adobe Acrobat, & PowerPoint proficiency
  • Leadership
  • 75 WPM typing speed
  • Confidentiality awareness
  • Conflict management

Additional Information - Secret Security Clearance

True

Military Service - Deployments

  • October 2016- July 2017 (Kuwait, Jordan, Iraq, Syria)
  • October 2017- May 2018 (Qatar)
  • August 2018- May 2019 (Afghanistan)

Awards

  • Army Commendation Medal (3)
  • Army Achievement Medal (4)
  • Army Certificate of Achievement (3)
  • Army Reserve Component Achievement Award (2)
  • National Defense Service Medial
  • Medal Global War on Terrorism Service Medal

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Operations Specialist, II

Synovus Securities, Inc.
04.2022 - Current

Branch Service Supervisor

Synovus Bank
05.2021 - 04.2022

Senior Customer Service Representative

Truist Bank
08.2018 - 05.2021

Personnel Manager

United States Army Reserve
11.2009 - Current

Master of Business Administration -

University Of Phoenix

Bachelor of Science, Business Mngt -

University Of Phoenix

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Jessica Scott