Jessica Scott
Kansas City,MO
Summary
Results-driven Dispatch Manager with a focus on optimizing logistics and enhancing team collaboration. Skilled in conflict resolution and improving customer satisfaction, leading to better delivery outcomes. Experienced in coordinating dispatch operations and implementing safety protocols to elevate service delivery and team performance.
Overview
6
6
years of professional experience
Work History
Dispatch Coordinator
Continuum Transportation
Kansas City, MO
07.2026 - 08.2026
- Coordinated daily dispatch operations for efficient transportation scheduling.
- Communicated with drivers to confirm pick-up and delivery times.
- Tracked real-time location of vehicles using GPS technology.
- Utilized logistics software to track vehicle locations and orders.
- Managed customer inquiries regarding shipment status and scheduling changes.
- Collaborated with management to improve dispatch protocols and workflows.
- Ensured accuracy of data entry into dispatch system including load details, rates, carrier information.
- Documented services performed, operations information, and dispatch details in system.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
Logistics Coordinator
International Express Trucking
Kansas City, Kansas
03.2026 - 06.2026
- Leveraged transportation management software to track and report shipments, enhancing visibility and accountability.
- Resolved customer inquiries regarding shipment status and logistics issues, improving customer satisfaction and trust.
- Communicated with drivers to coordinate operations during transit, ensuring timely deliveries and operational efficiency.
- Assisted in resolving customer inquiries related to shipment status and logistics issues.
Dispatch Manager
POD Logistics Inc.
Kansas City, MO
08.2022 - 08.2025
- Managed dispatch team operations, promoting efficient workflow, and excellent customer service.
- Developed communication protocols between dispatchers and drivers for accurate updates.
- Managed dispatch team operations, ensuring efficient workflow and high-quality customer service.
- Developed communication protocols between dispatchers and drivers, enhancing update accuracy.
- Resolved customer complaints about late deliveries through collaboration with logistics teams.
- Trained new dispatch staff on procedures and dispatch software systems.
- Collaborated with cross-functional teams to align inventory availability with overseas bookings for exports.
Scheduler/ Dispatch
Mark-it Express
11.2021 - 04.2022
- Managed owner-operators and company drivers on the road to ensure timely deliveries.
- Coordinated expedited service for brokers to release and deliver containers to locations while securing equipment for exports.
- Used Profit tools software to schedule and dispatch for intermodal trucking.
Management/ Operations Specialist
UPS
05.2020 - 11.2021
- Advanced through UPS from preloader to PT operations supervisor, ultimately becoming operations management specialist in dispatching office.
- Managed drivers on route, resolving logistics issues promptly to maintain operational flow.
- Coordinated with drivers and assigned dispatch to maintain operational efficiency.
- Coordinated with drivers and dispatch to ensure coverage and support where needed.
Education
Bachelor of Science - Supply Chain Management
Purdue Global
Kansas City, MO 08.2026 - 09.2026
Core 40 w/ Technical Honors - General
Highland High School
Anderon, INSkills
- Dispatch software expertise
- Fleet dispatching
- Route planning
- Schedule coordination
- Data entry
- Supply chain management
- Problem resolution
- Communication strategies
- Customer relationship management
- Team management
- Team coaching
- Leadership skills
- Multitasking
- Critical analysis
- Interpersonal communication
- Conflict management
- Microsoft Office
- Customer service
- Decision-making
- Professional demeanor
- De-escalation techniques
- Problem-solving abilities
Contact
www.linkedin.com/in/Jessica-scott-94237442b
Timeline
Bachelor of Science - Supply Chain Management
Purdue Global
08.2026 - 09.2026
Dispatch Coordinator
Continuum Transportation
07.2026 - 08.2026
Logistics Coordinator
International Express Trucking
03.2026 - 06.2026
Dispatch Manager
POD Logistics Inc.
08.2022 - 08.2025
Scheduler/ Dispatch
Mark-it Express
11.2021 - 04.2022
Management/ Operations Specialist
UPS
05.2020 - 11.2021
Core 40 w/ Technical Honors - General
Highland High School