Jessica Scouten
El Cajon,CA
Summary
Detail-oriented Administrative Professional with over 5 years in healthcare operations and multidisciplinary coordination. Skilled in managing front-facing communications and clinical scheduling in high-volume settings while ensuring 100% HIPAA compliance. Delivers strong stakeholder support and holds eligibility for Secret Security Clearance and Mission Essential designations.
Overview
6
6
years of professional experience
Work History
Direct Support Professional (DSP) / Case Manager
OPTIONS FOR ALL
San Diego, USA
07.2024 - Current
- Operational Excellence: Centralized communication for families and medical providers, streamlining inquiries and enhancing resolution processes in high-pressure situations.
- Clinical Coordination: Architect complex medical and therapy schedules for diverse client portfolios, ensuring zero lapses in service and timely access to care.
- Data Integrity: Audited and maintained electronic and physical medical records, ensuring verification of provider and patient identification for full compliance with organizational and state standards.
- Strategic Reporting: Authored comprehensive progress notes and semi-annual medical statements, converting clinical observations into actionable insights for administrative use.
- San Diego County, CA
Respite Care Provider
YMCA / HOME OF GUIDING HANDS
San Diego, USA
02.2021 - 05.2024
- Stakeholder Engagement: Served as primary ambassador for clients and families across multiple regional locations, providing high-touch customer service and guidance to enhance client satisfaction.
- Resource Management: Coordinated multi-disciplinary appointments (PT, OT, Speech) for concurrent cases, ensuring accurate documentation of service delivery to support effective care.
- Information Security: Oversaw management of sensitive client data with strict adherence to privacy protocols, achieving consistent success in internal audits for accuracy and confidentiality.
- San Diego, CA
Team Lead – Garden Department
LOWE’S
El Cajon, USA
05.2023 - 04.2024
- Directed departmental clerical operations, enhancing staff scheduling, inventory forecasting, and operational reporting for regional management.
- Process Improvement: Optimized department recordkeeping systems, increasing the accessibility and accuracy of operational documents for team use.
- Led front-line conflict resolution, employing professional communication to effectively address high-priority customer concerns.
- El Cajon, CA
Direct Support Professional / Case Manager
OPTIONS FOR ALL
San Diego, USA
03.2020 - 02.2023
- Case Management: Coordinated scheduling and services for high-volume client base, ensuring compliance with program mandates.
- Liaison Services: Facilitated meetings between families and service providers, serving as primary advocate and administrative link to enhance communication.
- San Diego County, CA
Education
High School Diploma - Academy of Criminal Justice Program
Otay Ranch High School
Chula Vista, CASkills
- Case Management
- Client Support
- Client Coordination
- Case Analysis
- Client Documentation
- HIPAA compliance
- EHR/EMR Integrity
- Regulatory Documentation
- Data accuracy
- Advanced MS Office
- Proficient in office automation
- Task Prioritization
- Conflict De-escalation
- Cross-functional Liaison
- Communication Management
Technical Skills And Clearance Readiness
Ready for Background Investigation/Credit Check; eligible for Secret Security Clearance., Designated Mission Essential (Emergency/Severe Weather/Critical Situation reporting)., Current on all mandatory seasonal influenza and pre-existing immunization screenings., Proficient in office automation; capable of light lifting (up to 15 lbs) and administrative multitasking.
Core Competencies
Strategic Appointment Scheduling, Multi-line Phone Systems, Front Office Management, HIPAA & Privacy Act Adherence, EHR/EMR Integrity, Regulatory Documentation, Case Management, Conflict De-escalation, Cross-functional Liaison, Advanced MS Office, Data Integrity & Entry, Statistical Reporting, Professional Correspondence
Timeline
Direct Support Professional (DSP) / Case Manager
OPTIONS FOR ALL
07.2024 - Current
Team Lead – Garden Department
LOWE’S
05.2023 - 04.2024
Respite Care Provider
YMCA / HOME OF GUIDING HANDS
02.2021 - 05.2024
Direct Support Professional / Case Manager
OPTIONS FOR ALL
03.2020 - 02.2023
High School Diploma - Academy of Criminal Justice Program
Otay Ranch High School