Jessica Sensenig
Lancaster,PA
Summary
Goal-oriented Customer Service Manager with 5 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Personable salesperson skilled in communication and collaboration for best-in-class service.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Breeo LLC
08.2021 - Current
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Bar Manager
Cafe One Eight
10.2019 - 08.2021
- Maintained bar cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Education
High School Diploma -
Shiloh Christian School
Abbeville, SC05.2011
Skills
- Workflow Management
- Training and mentoring
- Sales Promotion
- Customer Service
Timeline
Customer Service Manager
Breeo LLC
08.2021 - Current
Bar Manager
Cafe One Eight
10.2019 - 08.2021
High School Diploma -
Shiloh Christian School