Jessica Shannon
Jacksonville,United States
Summary
Conscientious customer-care professional with strong written and verbal language skills. Six months in the capacity of assistant manager. One year of retail sales experience. Committed to excellence and high performance.
Overview
6
6
years of professional experience
Work History
Team Leader
Beauty Depot
Jacksonville, FL
06.2024 - 12.2024
- Managed a team of sales representatives for optimal productivity and efficiency in the region.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Defined clear targets and objectives and communicated to other team members.
- Supported daily operations by assisting with scheduling and resource allocation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sales Associate
Beauty Depot
Jacksonville, FL
11.2023 - 06.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively engage customers.
- Organized merchandise displays to optimize product visibility and attract customer interest.
- Collaborated with team members to achieve daily sales goals and improve customer service.
- Handled inventory management tasks, including restocking shelves and tracking stock levels.
- Provided feedback on customer preferences to improve store offerings and services.
- Supported training of new associates by sharing product knowledge and best practices.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sales Associate/Cashier (Temp)
East Village Vintage
Jacksonville, FL
07.2019 - 08.2019
- Maintained product displays and inventory levels, ensuring an organized shopping environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Timely opening and closure of the store.
Receptionist (Temp)
Casablanca Beauty Center
Jacksonville, FL
05.2019 - 06.2019
- Supported team with administrative tasks, contributing to overall office efficiency and workflow improvement.
- Maintained cleanliness and organization of reception area, enhancing professional appearance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Monitored cash handling processes to ensure compliance with security protocols and prevent discrepancies.
- Supported daily sales goals by maintaining appealing merchandise displays and promoting current promotions effectively.
- Opened and closed the establishment on multiple occasions.
Education
GED -
Florida State College
Jacksonville, FL01-2019
Skills
- Customer service
- Attention to detail
- Dependable and responsible
- Verbal communication
- Problem-solving
- Active listening
- Sales transactions
- Store maintenance
- Team member development
- Loss prevention strategies
- Opening and closing coordination
- Store operations oversight
Timeline
Team Leader
Beauty Depot
06.2024 - 12.2024
Sales Associate
Beauty Depot
11.2023 - 06.2024
Sales Associate/Cashier (Temp)
East Village Vintage
07.2019 - 08.2019
Receptionist (Temp)
Casablanca Beauty Center
05.2019 - 06.2019
GED -
Florida State College