Jessica Sharp
1689 Maywood Drive ,CA
Summary
Results-oriented medical professional with nine years of customer service experience, excelling in building positive relationships and fostering trust with patients and colleagues. Expertise in diffusing challenging situations while maintaining confidentiality and professionalism in all communications. Highly regarded as a Type Advisor, skilled at analyzing data and trends to provide timely, effective recommendations. Eager to leverage an extensive customer service background to enhance medical proficiency within a dynamic organization.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Patient Service Representative
AdventHealth
Yuba City, California
01.2025 - Current
- Facilitated patient registration and appointment scheduling to enhance operational efficiency.
- Managed insurance verification processes to ensure accurate patient billing and coverage.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Collaborated with clinical staff to streamline communication and improve patient flow.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
Cert Collector and Breath Alcohol Technician
AdventHealth
Yuba City, California
06.2025 - 12.2025
- Collect urine, hair, saliva, breath, and blood specimens for contracted clients' applicants and employees
- Screen urine and breath specimens
- Prepare hair, saliva, and blood specimens for off-site analysis
- Order and maintain specimen containers
- Enter each collection into databases to bill services rendered for clients
- File Chain of Custody and Alcohol Testing Forms in the File Room
- Calibrate the evidential breath alcohol tester monthly for accurate readings
- Ensure Medical Review Officers receive the Chain of Custody Forms daily
- Review and verify client written authorizations match Chain of Custody Forms prior to performing specimen collection
- Find other drug testing services locations throughout the nation for prospective clients' applicants or employees
- Perform background checks manually or using a federal database on prospective clients' applicants to determine whether driving violations, positive drug or alcohol test, or suspension of license exists
- Coordinate with state's police force nationwide to ensure various clients are in compliance and adhering to laws and regulations to operate within the specified state
- Prepare documents for the California Highway Patrol's biennial inspection of terminals
- Processed payments and applied to customer balances.
- Analyzed account status and developed strategies for improved collection rates.
Member Service Representative
Navy Federal Credit Union
Corpus Christi, Texas
10.2024 - 06.2025
- Provided exceptional service by addressing member inquiries and resolving issues efficiently.
- Educated members on products and services, enhancing overall satisfaction and engagement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Processed customer transactions efficiently, ensuring accurate cash handling and compliance with bank policies.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Maintained up-to-date knowledge of banking products to effectively promote services to clients.
- Set up and completed loan submission packages.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
Advisor Relations Specialist
TorOso Financial Group
Corpus Christi, Texas
11.2023 - 10.2024
- Initiating 401k, IRA, and College Savings accounts
- Facilitating client withdrawals from investment portfolios
- Entering personal data into our system
- Conducting virtual meetings via Zoom
- Organizing and maintaining files
- Analyzing and inputting data into spreadsheets.
Financial Record Specialist
VITAS Healthcare
Pensacola, Florida
10.2020 - 11.2023
- Monitoring Daily Admissions documents and decortication documents to assure key billing documents is received in timely manner
- Review admissions documents for completeness-Facility management or required corrections
- Prepares initial patient office chart with admissions paperwork
- Enters Key billing data from admissions and recertification process into software, beginning the billing process
- Communicate effectively with Team Managers and Physicians to assure compliance with billing related documents
- Enter new billing cycle per Recertification
- Adding ICD 10 Codes to patients charts for billing
- Working with Medicare, Medicaid, and Private Insurance.
Case Worker
VITAS Healthcare
Pensacola, Florida
03.2021 - 12.2021
- Assist the Patient/Family in identifying appropriate community resources to help address needs
- Assist in completing a variety of applications for patient/family with assistance programs
- Assist gathering required documentation with various agencies
- Direct representative and advocate for families
- Evaluates patients who are admitted on charity basis to establish if they meet funding criteria
- Discuss alternative payer source with patient/Family
- Responsible for making sure documentation is provided to the Local state office
- Evaluate all Patients considered for admission as Medicaid Pending
- Financial Assessments
- Submitting Medicaid Applications, providing periodic updates with agency workers, and following up with patient family.
School Health Technician
Aloa Care Group
Pensacola, Florida
11.2020 - 05.2021
- Assisting with medication administration
- Administering minor first aid
- Performing blood glucose monitoring
- Documentation and data reporting of services provided in clinics according to established guidelines
- Communicating with a registered Nurse/school personal or parent guardian as needed for care of students
- Complying with confidentiality requirements of Escambia County District and Aloa Care Group
- Assisting Supervisory RN in the health screening of students: Hearing, vision, scoliosis, BMI and subsequent follow up referrals
- Completing forms for the District for Medical Billing purposes
- Performing CPR/AED as needed.
CERTIFIED PROFESSIONAL COLLECTOR AND BREATH ALCOHOL TECHNICIAN
ADVENTIST HEALTH & RIDEOUT DRUG TESTING SERVICES
Yuba City, California
03.2020 - 10.2020
- Collect urine, hair, saliva, breath, and blood specimens for contracted clients' applicants and employees
- Screen urine and breath specimens
- Prepare hair, saliva, and blood specimens for off-site analysis
- Order and maintain specimen containers
- Enter each collection into databases to bill services rendered for clients
- File Chain of Custody and Alcohol Testing Forms in the File Room
- Calibrate the evidential breath alcohol tester monthly for accurate readings
- Ensure Medical Review Officers receive the Chain of Custody Forms daily
- Review and verify client written authorizations match Chain of Custody Forms prior to performing specimen collection
- Find other drug testing services locations throughout the nation for prospective clients' applicants or employees
- Perform background checks manually or using a federal database on prospective clients' applicants to determine whether driving violations, positive drug or alcohol test, or suspension of license exists
- Coordinate with state's police force nationwide to ensure various clients are in compliance and adhering to laws and regulations to operate within the specified state
- Prepare documents for the California Highway Patrol's biennial inspection of terminals.
CLERICAL ASSOCIATE
ADVENTIST HEALTH & RIDEOUT DRUG TESTING SERVICES
Yuba City, California
09.2019 - 03.2020
- Schedule and follow-up on patient drug testing appointments
- Contact clients for written authorizations to perform collection services
- Complete patient collection registration
- Process patient drug testing orders and Chain of Custody Forms
- Update and maintain drug testing results in Redarrow
- Verify and maintain patient billing information in Agility
- Review and distribute incoming daily mail
- Monitor and collect on past due client's accounts
- Answer and route incoming phone calls
- Order and maintain office supplies.
Education
DIPLOMA -
LINDHURST HS
Olivehurst, CA06.2012
Some College (No Degree) -
YUBA COLLEGE
Marysville, CASkills
Bilingual (spanish)
Microsoft office suite
Certification
BREATH ALCOHOL TECHNICIAN, 05/01/20, ADVENTIST HEALTH/LIFELOCK
Timeline
Cert Collector and Breath Alcohol Technician
AdventHealth
06.2025 - 12.2025
Patient Service Representative
AdventHealth
01.2025 - Current
Member Service Representative
Navy Federal Credit Union
10.2024 - 06.2025
Advisor Relations Specialist
TorOso Financial Group
11.2023 - 10.2024
Case Worker
VITAS Healthcare
03.2021 - 12.2021
School Health Technician
Aloa Care Group
11.2020 - 05.2021
Financial Record Specialist
VITAS Healthcare
10.2020 - 11.2023
CERTIFIED PROFESSIONAL COLLECTOR AND BREATH ALCOHOL TECHNICIAN
ADVENTIST HEALTH & RIDEOUT DRUG TESTING SERVICES
03.2020 - 10.2020
CLERICAL ASSOCIATE
ADVENTIST HEALTH & RIDEOUT DRUG TESTING SERVICES
09.2019 - 03.2020
DIPLOMA -
LINDHURST HS
Some College (No Degree) -
YUBA COLLEGE