Jessica Shelton
Johnson City,TN
Summary
Focused Administrator committed to excellence and increasing revenue through strategic/target marketing, focusing on promoting positive outcomes and maintaining a presence in the community with referral sources and partnering with preferred providers. Uses data-driven decision making in order to track and trend CRM leads. Collaborative and versatile professional with expertise in employee relations, strategic planning, business development and operational leadership. Skilled at easily building rapport with key stakeholders and promoting a positive culture of belonging where inclusion, diversity, and equality are valued.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrator
The Waters of Johnson City
Johnson City, TN
07.2023 - 06.2024
- Responsible for the overall management of the 84-bed skilled and long-term care facility with emphasis on trach care
- Responsible for the control of costs, conserving resources, eliminating waste and working efficiently
- Responsible for overall annual healthcare center state survey and life safety survey, while being responsible for completing any plan of correction necessary for any deficiencies received during the annual state surveys
- Actively involved in Internal and External Business Development and creation of SMART goals and plans on a weekly, monthly, and quarterly basis to increase revenue
- Target new business leads by strategic/target marketing showcasing functional outcomes and resident success stories, while also sharing capabilities, low readmissions to the hospital, and five star rating; continue to maintain visibility in the community
- Collaborate and report to RDO, VP of Operations and COO on key performance indicators to attain revenue growth and keep expenses in line with budget expectations
- Well versed in PPD and FTE budgetary planning and goal setting, while always keeping abreast of current pay scales in the area for pay scale analysis discussions
- Responsible for getting the facility out of agency staffing and working with RDO and VP of Operations on a critical staffing bonus structure plan and a cross-training plan between departments in order to meet the daily staffing needs at all times
- Plan and direct operations of the nursing home based on policies established by the owner or governing body
- 24/7 responsibility for all aspects of care provided to residents and for the nursing home's environmental functioning
- Direct the hiring and training of employees
- Direct the activities of the medical, nursing, technical, clerical, laundry, housekeeping, maintenance, social service, activity, and volunteer staff
- Flex to changing environments related to staffing models and referral trends, while prioritizing sales methodologies as needed to remain a top referral source
- Maintain and develop standards, policies, programs, and operating procedures which comply with federal and state regulations
- Collaborate and coordinate with governing body, residents, families and referral partners to proactively address resident needs
- Administer budgets and service rates
- Prepare official reports for the nursing home's governing body and state and federal agencies
- Attend meetings with staff, families, the governing body, insurance companies, and Medicare and Medicaid administrators
- Develop relationships with community agencies providing services benefiting the facility; actively involved in the Ballad PAC network and TN Alzheimer’s Association
- Arbitrate complaints and disputes concerning residents, families or associates
Practice Administrator
State Of Franklin Healthcare Associates OB/GYN Spe
Johnson City, TN
06.2023 - 07.2023
- Coordinates and supervises the administrative and clinical operations of the Johnson City, Kingsport, and Greeneville practices, including patient services, business systems, budget, policies/procedures, human resources, marketing and compliance with state and federal regulations
- Evaluates policies, procedures and processes throughout the organization
- Develops and implements organizational and clinic policies and procedures
- Develops and deploys operational best practices across departments
- Monitors and ensures clinical and operational performance goals are maintained
- Works with clinical management to optimize staffing, appointment schedules, workflows policies and procedures, as needed to meet goals
- Ensure adherence to policies, procedures, and standards regarding quality improvement, customer service, patient access, productivity, confidentiality, management of electronic medical records, billing, clinic receipts and deposits, and facility
- Ensures that the performance and operations are in compliance with all regulatory requirements
- Manages safety/risk management issues in Clinical and Administrative Operations, realizing that quality and risk management is tied to all other areas of responsibility
- Directs, plans, organizes, supervises and coordinates the services of Clinical Operations across all designated areas
- Collaborates with the Director of Operations and other management to develop program and organizational goals and budgets.
- Tracks and approves operational expenses within budget guidelines
- Ensures resource availability and allocation to initiatives
- Maintains a system of staffing which is based on business needs and which defines the number and mix of clinical and office support staff needed
- Maintain specific knowledge of departmental operations with regards to specific functions related to process improvement efforts
- Partner with departments to identify and implement robust training within operations
- Collect, organize and summarize data for performance measurement, internal and external reporting and decision-making
- Ensure communication of goals, objectives, policies, and procedures both up and down the chain of command
- Establishes a managerial climate that encourages teamwork and promotes collegial collaboration among all team members
Administrator
Asbury Place Kingsport
Kingsport, TN
08.2022 - 04.2023
- Responsible for the overall management of the 67-bed skilled and long-term care facility that is a part of a CCRC
- Responsible for the control of costs, conserving resources, eliminating waste and working efficiently
- Responsible for overall annual healthcare center state survey and life safety survey, while being responsible for completing any plan of correction necessary for any deficiencies received during the annual state surveys
- Plan and direct operations of the nursing home based on policies established by the owner or governing body
- 24/7 responsibility for all aspects of care provided to residents and for the nursing home's environmental functioning
- Direct the hiring and training of employees
- Direct the activities of the medical, nursing, technical, clerical, laundry, housekeeping, maintenance, social service, activity, and volunteer staff
- Maintain and develop standards, policies, programs, and operating procedures which comply with federal and state regulations
- Administer budgets and service rates
- Prepare official reports for the nursing home's governing body and state and federal agencies
- Attend meetings with staff, families, the governing body, insurance companies, and Medicare and Medicaid administrators
- Develop relationships with community agencies providing services benefiting the facility; actively involved in the Kingsport Chamber and TN Alzheimer’s Association
- Arbitrate complaints and disputes concerning residents, families or associates
Administrator
Agape, A Waters Community
Johnson City, TN
08.2021 - 07.2022
- Responsible for the overall management of the 84-bed skilled and long-term care facility with emphasis on trach care
- Responsible for the control of costs, conserving resources, eliminating waste and working efficiently
- Responsible for overall annual healthcare center state survey and life safety survey, while being responsible for completing any plan of correction necessary for any deficiencies received during the annual state surveys
- Plan and direct operations of the nursing home based on policies established by the owner or governing board
- 24/7 responsibility for all aspects of care provided to residents and for the nursing home's environmental functioning
- Responsible for championing the goal of 90% or above compliance in all staff Covid-19 vaccination completion- first community in the state to achieve this metric through 1:1 education, working in conjunction with medical directors to educate and council staff on Covid-19 vaccine options
- Direct the hiring and training of employees
- Direct the activities of the medical, nursing, technical, clerical, laundry, housekeeping, maintenance, social service, activity, and volunteer staff
- Maintain and develop standards, policies, programs, and operating procedures which comply with federal and state regulations
- Administer budgets and service rates
- Prepare official reports for the nursing home's governing body and state and federal agencies
- Attend meetings with staff, families, the governing body, insurance companies, and Medicare and Medicaid administrators
- Develop relationships with community agencies providing services benefiting the facility; actively involved in the Johnson City Chamber and TN Alzheimer’s Association
- Arbitrate complaints and disputes concerning residents, families or associates
Executive Director
Commonwealth Senior Living at Abingdon
Abingdon, VA
04.2019 - 08.2021
- Ensures that the community is prepared for inspection by regulatory agencies through regular auditing and updating of community policies and procedures, medical records documentation, environmental standards, etc.
- Received a 2 year license in October 2019
- Lead, develop, and support staff through role modeling, company programs and various initiatives
- Serve as sales leader of the community driving community occupancy, marketing outreach, and referrals
- Meet or exceed the financial goals of the community through revenue generating expense management and labor control
- Supervise and lead the community management team to ensure a smooth operation that meets the needs of residents, families, associates and visitors
- Leads the community through COVID-19 policies and protocols; the community has met the last two consecutive quarters KPI goals, even through a Covid-19 outbreak in October 2020; we were the only community in the entire company to meet every single KPI goal the last two quarters and are on target to meet Q2 2021 KPI goals as well
Operations Manager
Ballad Medical Equipment
Morristown, TN
02.2018 - 04.2019
- Responsible for Branch operations of the Morristown office, Customer Service Representatives, Drivers, Purchasing/Inventory operations, Respiratory Department, JCAHO/CHAP and general day-to-day operations encompassing a service area of Knoxville, Sevierville, Greeneville, Sneedville, and Morristown
- Responsible for the strategic development of new business lines and the continued evaluation of existing business lines to meet the needs of patient and referral sources
- Ensures quality and safe delivery of services; coordinates services that reflect Ballad Health philosophy and standards of home care
- Plans, develops, implements and evaluates services, programs, and activities
- Responsible for patient satisfaction and financial profitability
- Ensures continuity of services rendered by supply services ability to make immediate decisions involving procurement and distribution of supplies and patient-related equipment
- Proven ability to work closely with physicians, knowledge of physician/hospital relationships, and budgeting
Education
MBA - Business Administration
Milligan College
Milligan College, TN05-2010
Bachelor of Science - Public Healthcare Administration
East Tennessee State University
Johnson City05-2007
High School Diploma -
Daniel Boone High School
Gray, TN05-2003
Skills
- Timesheet Processing
- Supplies Ordering
- Office Administration
- Customer Service
- New Hire Onboarding
- Project Coordination
- Staff Management
- Financial Leadership
- Relationship Development
- Events Coordination
- Program Oversight
- Deadline Adherence
- Budget Management
- Strategic Planning
- Document Management
- Decision-Making
- Business Development
- Performance Improvement
- Operations Management
- Team Collaboration
- Team Building and Leadership
- Continuous Improvement
- Travel Arrangements
- Goal Setting
- MS Office
- Expense Reporting
- Telephone and Email Communication
- Excellent oral and written communication
- Marketing Plans
- Advertising and marketing
- Partnership Marketing
- Integrated marketing initiatives
Accomplishments
- Calvin B Garland Award, 2007
- Top Ten Percent of my class
- Volunteer Girls’ State Award, 2002
Affiliations
- Chamber of Commerce events
- Ballad Post Acute Network
- Tennessee Alzheimer's Association
- Tennessee Health Care Associaiton
- Chair of Pastor Parish Relations Committee
- Active Choir Member
- Volunteer for Meals on Wheels of Washington County, TN
Certification
- LNHA in TN since 2012 license #3366
- LNHA in VA since 2019 license #1701003074
Languages
English
Professional
Timeline
Administrator
The Waters of Johnson City
07.2023 - 06.2024
Practice Administrator
State Of Franklin Healthcare Associates OB/GYN Spe
06.2023 - 07.2023
Administrator
Asbury Place Kingsport
08.2022 - 04.2023
Administrator
Agape, A Waters Community
08.2021 - 07.2022
Executive Director
Commonwealth Senior Living at Abingdon
04.2019 - 08.2021
Operations Manager
Ballad Medical Equipment
02.2018 - 04.2019
MBA - Business Administration
Milligan College
Bachelor of Science - Public Healthcare Administration
East Tennessee State University
High School Diploma -
Daniel Boone High School
- LNHA in TN since 2012 license #3366
- LNHA in VA since 2019 license #1701003074
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