Jessica Sheridan
Central Square,NY
Summary
Self-motivated candidate with outstanding oral and written communication skills. Extensive knowledge in company practices, with experience in billing and financial departments. High attention to detail and experienced in training and leading a team. Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Medical Biller
CNY Fertility Center
10.2017 - Current
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Collected payments and applied to patient accounts.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
- Liaised between patients, insurance companies, and billing office.
Team Leader-Cheese Shop
Wegmans
11.2015 - 10.2017
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Team Leader-Service
Wegmans
07.2014 - 11.2015
- Same responsibilities as above.
Front End Coordinator
Wegmans
02.2014 - 07.2014
- Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Customer Service-Seafood
Wegmans
05.2007 - 02.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree - Environmental Biology
SUNY College of Environmental Science And Forestry
Syracuse, NYSkills
- Insurance Billing
- Patient Billing
- Accounts Receivable
- Claim submission and review
- Teamwork and Collaboration
- Payment posting
- Patient account analysis
- Attention to Detail
- Team Supervision
- Staff Training
Hobbies
Reading, Camping, Guitar.
Timeline
Medical Biller
CNY Fertility Center
10.2017 - Current
Team Leader-Cheese Shop
Wegmans
11.2015 - 10.2017
Team Leader-Service
Wegmans
07.2014 - 11.2015
Front End Coordinator
Wegmans
02.2014 - 07.2014
Customer Service-Seafood
Wegmans
05.2007 - 02.2014
No Degree - Environmental Biology
SUNY College of Environmental Science And Forestry