Jessica Shivar
Goldsboro,NC
Summary
Industrious administrative team member with proven track record, time management and multitasking. Consistently seek ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manage records, strong communication, analytical, problem solving and reasoning skills.
Overview
26
26
years of professional experience
Work History
SALES PROFESSIONAL
DEACON JONES HONDA
03.2018 - 08.2019
- Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
- Followed up after sales to assess satisfaction and identify ongoing requirements.
- Developed solutions to meet market gaps and drive company sales.
- Built positive and productive customer connections to drive consistent sales.
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Introduced customers to new offerings and updated accounts.
- Documented sales and transactions daily in CRM to record financial information.
- Hired and trained new distributors on sales strategies to optimize profit opportunities.
- Applied client feedback to deliver information to management for corrective action.
- Answered customer questions by sharing product knowledge or researching pricing and availability.
- Attracted customers and boosted sales by neatly arranging sales signage.
- Generated new business by developing marketing initiatives, performing prospect calls and networking referrals.
- Developed long-term rapport with clients to cultivate loyalty.
- Collaborated with other sales team members to share selling strategies and gain new insights.
Insurance Sales Agent
AFLAC
, NC
11.2016 - 03.2018
- Obtained and maintained insurance licenses in NC and SC.
- Built long-term relationships with clients through effective selling, dynamic response.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Processed payments and returned receipts, cash, coin and payment cards to customers.
- Effectively controlled the release of proprietary and confidential information for general client lists.
- Responded quickly to medical emergencies to promote best possible health outcomes.
- Observed employee fieldwork and usage of materials for quality and consistency.
- Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin.
- Attended conferences, vendor events and workshops to meet and network with potential new clients.
- Detailed application requirements and answered questions from prospective tenants.
- Developed long-term partnerships with lucrative business customers by promptly addressing areas of concern.
- Provided effective demonstrations of product so that customers understood how to use each feature.
- Created communication strategies to meet client objectives.
CASHIER
O'QUINN'S VARIETY
07.2000 - 12.2017
- Manage cash drawer.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Troubleshoot and resolved issues with cash registers, card scanners and printers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Helped customers find specific products, answering questions and offering advice.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Properly verified customer identification for tobacco purchases.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Janitorial Services
SUMMCO SERVICES
Seven Springs, NC
03.2010 - 12.2017
- Clean doctors' offices.
- Vacuumed carpets, mopped floors and washed blinds, using company-approved cleaning products.
- Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines and trained other employees in proper usage.
- Dusted furniture, walls, machines and equipment, replaced burned out lightbulbs several-roomed office building.
- Maintained all janitorial equipment and performed minor repairs to extend life and avoid malfunctions.
- Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections.
- Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors to mitigate germs and risk of illness.
- Mixed water and detergents in containers to prepare chemical cleaning solutions, adhering to all safety measures to avoid accidents and exposure to poisonous gases.
- Notified building managers about needed repairs and replacement equipment immediately to reduce machinery downtime.
- Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
- Provided insight and information to management regarding onsite improvement project specifications.
- Implemented improved training procedures to better develop new personnel.
Transportation Coordinator
Butterball
Mount Olive, NC
09.2019 - Current
- Assign and dispatch drivers on loads.
- Managed shipment coordination for products beginning in country of origin and ending at final destination.
- Coordinated product shipments from point of origin to destination.
- Communicated delays and early arrivals to management.
- Coordinated driver loads and managed dispatch tasks.
- Relayed delays and early arrivals to planning team.
Education
Training course and certification in Microsoft Excel, PowerPoint, and Word. Coursework in English, several courses in Psychology, Crisis Intervention, and Ethics. - HUMAN SERVICES
WAYNE COMMUNITY COLLEGE
2017
Skills
- Articulate
- Cold-calling
- Interpersonal skills
- Crisis Intervention
- Data entry
- Dependable
- Filing
- Insurance
- Team leadership
- Listening
- Microsoft Excel
- PowerPoint
- Negotiating
- Presentations
- Problem solver
- Sales
- Excel spreadsheets
- Self-starter
- Strong problem solver
- Dedicated team player
- Meticulous attention to detail
- Understands grammar
- Self-directed
- Proofreading
- Results-oriented
- Strong interpersonal skills
- Advanced MS Office Suite knowledge
- Resourceful
- Professional and mature
References
- Patrick O'Quinn Owner O'Quinn's Variety 919-920-8219 Known for 18 years
- Tammy Summerlin Owner SummCo Services 910-336-3600 Known for 18 years
- Tina Barwick Carrier Goldsboro News Argus 919-738-2978 Known for 14 years
- Tina Glowner Transportation Dept. Butterball 919-222-6481 Known for 20 years
Timeline
Transportation Coordinator
Butterball
09.2019 - Current
SALES PROFESSIONAL
DEACON JONES HONDA
03.2018 - 08.2019
Insurance Sales Agent
AFLAC
11.2016 - 03.2018
Janitorial Services
SUMMCO SERVICES
03.2010 - 12.2017
CASHIER
O'QUINN'S VARIETY
07.2000 - 12.2017
Training course and certification in Microsoft Excel, PowerPoint, and Word. Coursework in English, several courses in Psychology, Crisis Intervention, and Ethics. - HUMAN SERVICES
WAYNE COMMUNITY COLLEGE