JESSICA SHRADER
Minden,NE
Summary
Operations and office administrator with 14 years of experience in the Industrial Laundry industry. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Office Administrator
Village Services
12.2025 - Current
- Lead day-to-day office operations and coordinate customer communications, contract processing, and service issue resolution for a regional uniform and linen rental business.
- Supported route service representatives with account changes, delivery schedules, and customer concerns, ensuring seamless communication between office, routes, and production.
- Manage customer onboarding and service transitions, including a hospital linen program that gradually moves customer-owned inventory into rental service.
- Developed customer proposals, surveys, renewal communications, marketing materials, and social media content to enhance sales support and account retention efforts.
- Participated in hiring and employee evaluations, created training materials and operating procedures, and coordinated compliance documentation for healthcare laundry accreditation.
- Track operational and customer service measures for management.
- Full-time
Office Associate
Village Services
08.2018 - 12.2025
- Managed customer inquiries, contracts, invoices, and records; coordinated marketing projects and reporting while supporting employee software migration.
- Worked part-time in various roles
- Managed front desk reception, routed calls, and resolved customer inquiries with professionalism.
- Coordinated scheduling, calendar updates, and meeting logistics for daily office operations.
- Processed data entry, records updates, and document filing with strong attention to detail.
Production Manager
Village Services
08.2013 - 08.2018
- Directed daily production staffing, workflow, supply inventory, and equipment readiness, ensuring alignment with customer demand.
- Set employee performance goals, trained and cross-trained staff to enhance skill versatility, and resolved quality and productivity issues.
- Developed Excel-based production tracking and visual reports for management; created job descriptions and streamlined operating procedures.
- Full-time
Uniform Service
NCK Commercial Laundry
07.2012 - 08.2013
- Prepared customer uniforms for timely delivery, ensuring operational support for plant activities.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Senior Customer Service Associate
Cabela’s
10.2009 - 07.2012
- Resolved customer inquiries and complaints, processed orders and billing adjustments, and managed payment information with precision.
- Resolved customer inquiries regarding returns, exchanges, special orders, and merchandise availability.
- Processed transactions accurately using POS systems and verified payments, discounts, and receipts.
- Delivered product knowledge on outdoor gear, apparel, and equipment to support informed purchases.
Education
Bachelor of Science - Business Administration, Marketing and Management
University of Nebraska At Kearney
Kearney, NE05-2017
Business Administration - Accounting
Cloud County Community College
Concordia, KS01-2014
Certificate - Business Management
Central Community College
Hastings, NE01-2008
Skills
- Contract management
- Production analysis
- Customer engagement
- Report generation
- Report preparation
- Process documentation
- Customer onboarding
- Vendor evaluation
- Inventory management
- Supplier assessment
- Recruitment coordination
Timeline
Office Administrator
Village Services
12.2025 - Current
Office Associate
Village Services
08.2018 - 12.2025
Production Manager
Village Services
08.2013 - 08.2018
Uniform Service
NCK Commercial Laundry
07.2012 - 08.2013
Senior Customer Service Associate
Cabela’s
10.2009 - 07.2012
Bachelor of Science - Business Administration, Marketing and Management
University of Nebraska At Kearney
Business Administration - Accounting
Cloud County Community College
Certificate - Business Management
Central Community College