Jessica Biller
Hamilton
Summary
Highly organized administrative professional with over 10 years of experience coordinating operations, managing client communications, preparing contracts and reports, maintaining accurate records, and supporting high-volume workflows. Proven ability to prioritize multiple projects, maintain exceptional attention to detail, and provide outstanding administrative support in fast-paced environments. Experienced in document management, scheduling, payment processing, and working independently while ensuring accuracy, professionalism, and excellent client service.
Overview
17
17
years of professional experience
Work History
Office Administrator
Biller Entertainment
Hamilton, OH
02.2014 - Current
- Manage client booking process from inquiry through signed contract.
- Prepare and email contracts, wedding forms, and event documents.
- Track and collect client payments for DJ, karaoke, trivia, and entertainment services.
- Maintain client communication, scheduling details, and event records.
Claims Operations Specialist
Claims Adjusters 411
Knoxville, TN
09.2009 - 10.2014
- Coordinated communications and workflow for a nationwide network of more than 200 field insurance adjusters.
- Collected, reviewed, and organized police reports, photographs, witness statements, and supporting claim documentation.
- Prepared detailed insurance reports for commercial auto and trucking insurance carriers.
- Monitored claim progress to ensure timely submission of reports and required documentation.
- Maintained accurate electronic claim files while managing multiple high-priority cases simultaneously.
- Served as the primary point of contact for field adjusters, providing administrative support and resolving documentation issues.
Education
High School Diploma -
William Mason High School
Mason, OH01-2001
Skills
- Administrative Support
- Contract Management
- Client Scheduling
- Data Entry
- Document Management
- Report Writing
- Payment Processing
- Records Management
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Email Correspondence
- Calendar Management
- Attention to Detail
- Time Management
- Organization
- Multi-tasking
- Written Communication
Timeline
Office Administrator
Biller Entertainment
02.2014 - Current
Claims Operations Specialist
Claims Adjusters 411
09.2009 - 10.2014
High School Diploma -
William Mason High School