Jessica Sigley
HCLTech
Blandon,PA
5
years of professional experience
Detail-oriented and dependable professional with over 8 years of experience in customer service, call center operations, warehouse fulfillment, and manufacturing environments. Recognized for exceptional communication, problem-solving, and multitasking abilities, consistently achieving high accuracy and reliability in fast-paced settings. Expertise in resolving customer concerns, adhering to established procedures, training new staff members, and maintaining rigorous productivity and quality standards. Committed to fostering positive customer experiences and driving operational excellence through a proactive approach.
Work History
Customer Service Representative
3 Years 3 Months- Deliver high-quality customer support by responding to inquiries and resolving issues efficiently.
- Assisted customers with product selection, order placement, and shipment tracking, ensuring timely delivery and satisfaction.
- Manage multiple customer requests simultaneously in a high-volume environment.
- Resolve escalated concerns using advanced communication and problem-solving skills.
- Document interactions using Microsoft Office and internal systems with strong attention to detail.
- Collaborated with team members to enhance service processes, contributing to higher customer satisfaction.
- Collaborate with team members to improve service processes and customer satisfaction.
- Resolved escalated concerns through effective communication and problem-solving, improving overall customer experience.
Business Development Representative
1 Year 3 Months- Scheduled sales and service appointments aligned with customer needs and vehicle maintenance schedules, enhancing customer satisfaction.
- Assisted customers in selecting vehicles and coordinated with product specialists to ensure informed purchasing decisions.
- Conducted outbound calls for appointment reminders and appraisal offers, fostering customer engagement and retention.
- Maintained accurate customer records and supported both sales and service teams.
Education
High School Diploma
- Graphic Design
Skills
Customer Service
Product Knowledge
Sales
Client relations
Order processing
One-call resolution
Billing issues
Call center experience
Issue resolution
Conflict resolution
Service Coordination
Scheduling
Adaptability
Time Management
Microsoft Word
Excel
Google Docs
Data entry
User Experience
Content Creation
Active listening
Critical thinking
Leadership
Pallet Jack
Conflict resolution
Timeline
Customer Service Representative
HCLTech
05.2023 - CurrentRead More
Business Development Representative
Kelly Nissan of Route 33
01.2022 - 04.2023Read More
Bethlehem Area Vocational School
from Graphic Design
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Northampton Area High School
High School Diploma
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