Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Silva

Jessica Silva

Coon Rapids,IA

Summary

Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.

Overview

12
12
years of professional experience

Work History

Assistant Manager of Operations

Northside Rec
04.2024 - Current
  • Supervise regular operations.
  • Handle essential accounting tasks, ensuring precise transaction recording.
  • Coordinate with General Manager in different operational issues and promotional activities.
  • Develop strong relationships with suppliers, resulting in improved product quality and delivery times.
  • Boost customer satisfaction by addressing inquiries promptly and resolving issues effectively.

Client Account Manager

GrapeTree Medical Staffing
12.2021 - 04.2024
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.

Store Manager

Ascena Retail Group Inc
11.2018 - 12.2020
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Multi Unit Store Manager

Skechers Inc
03.2016 - 11.2018
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Store Sales Manager

Vanity Inc
08.2013 - 03.2016
  • Recruited, hired and trained 15 associates to develop into productive team members with excellent product knowledge.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Education

Associate Of Business Administration - Marketing

AIB College of Business
Des Moines, IA

Skills

  • Contingent Talent Management
  • Power Bi and analyzing KPI’s
  • Microsoft Excel, Word, PowerPoint
  • Phone etiquette
  • Customer Relationship Development
  • Analytical and Critical Thinking
  • Remote Communication & Operation

Timeline

Assistant Manager of Operations

Northside Rec
04.2024 - Current

Client Account Manager

GrapeTree Medical Staffing
12.2021 - 04.2024

Store Manager

Ascena Retail Group Inc
11.2018 - 12.2020

Multi Unit Store Manager

Skechers Inc
03.2016 - 11.2018

Store Sales Manager

Vanity Inc
08.2013 - 03.2016

Associate Of Business Administration - Marketing

AIB College of Business

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Jessica Silva