Ashley leon
Norcross,GA
Summary
Driven to help business leaders implement and enforce successful policies promote service and operational excellence. Highly experienced with best practices and regulatory requirements. Excellent financial sense, operations knowledge and leadership skills.
Overview
21
21
years of professional experience
Work History
Assistant Manager of Operations
PetSmart Charities
Attlanta, Georgia
07.2020 - Current
- Resolved customer complaints efficiently and effectively.
- Developed strategies for improving customer satisfaction ratings.
- Assisted in problem solving when issues arose during production or delivery cycles.
- Developed and implemented procedures to ensure accurate entry of payroll data into the system.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Assistant Customer Service Manager
Famous Footwear
Alpharetta , Georgia
07.2014 - 09.2019
- Maintained accurate records of customer interactions and transactions.
- Identified training needs to improve customer service quality.
- Assisted customers with inquiries, complaints and feedback.
Operations Manager/HR Assistant
Petco Animal Supplies Stores Inc.
College Point, New York
04.2004 - 09.2013
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Developed and implemented effective inventory control systems.
- Collaborated with other departments to coordinate replenishment activities as required.
Education
High School Diploma -
Yonkers Public School
Yonkers, NYSkills
- Inventory management
- Payroll management
- Business development
- Operations management
- Staff training and development
- Scheduling and coordination
- Operational efficiency
- Customer service management
- Talent recruitment
Timeline
Assistant Manager of Operations
PetSmart Charities
07.2020 - Current
Assistant Customer Service Manager
Famous Footwear
07.2014 - 09.2019
Operations Manager/HR Assistant
Petco Animal Supplies Stores Inc.
04.2004 - 09.2013
High School Diploma -
Yonkers Public School