Jessica Silva
New York,NY
Summary
Dynamic Center Manager with a proven track record in enhancing guest experiences and driving revenue growth. Expertise in operational efficiency, team development, and financial oversight ensures exceptional customer satisfaction and profitability.
Overview
8
8
years of professional experience
Work History
Center Manager
European Wax Center
El Paso, TX
02.2022 - Current
- Maintained exceptional customer satisfaction scores by enhancing guest experiences.
- Managed daily operations, including staffing, scheduling, budgeting, and inventory control.
- Ensured seamless service delivery for clients through effective operational management.
- Developed strategies to increase sales revenue within the center.
- Supervised staff training programs to improve service skills and product knowledge.
Teller Supervisor
GECU
El Paso, TX
01.2020 - 01.2022
- Trained new tellers on customer service excellence and cash handling procedures.
- Facilitated customer account inquiries to streamline transaction processes.
- Assisted customers with account inquiries and transaction processes.
- Conducted audits to verify accuracy in cash drawers and transaction records.
Supervisor
Victoria's Secret
El Paso, TX
01.2018 - 01.2020
- Directed sales floor operations to achieve maximum productivity and service excellence.
- Trained and developed new hires, enhancing sales performance and brand knowledge.
- Planned and executed in-store activations, visual resets, and marketing rollouts to increase visibility.
Education
Business Administration
University of Texas At El Paso
El Paso, TX12-2026
Skills
- Customer service
- Operational efficiency
- Sales strategy
- Recruitment and hiring
- Inventory management
- Staff training and development
- Performance management
- KPI tracking
Languages
- English, Native
- Spanish, Native
References
References available upon request.
Timeline
Center Manager
European Wax Center
02.2022 - Current
Teller Supervisor
GECU
01.2020 - 01.2022
Supervisor
Victoria's Secret
01.2018 - 01.2020
Business Administration
University of Texas At El Paso