Jessica Silvey
Wichita,KS
Summary
I am a self-motivated individual who immigrated internationally from Australia to Wichita, KS in 2022. I pride myself on my customer service focus, and team-player attitude. I thrive in a fast paced environment where I can exercise my willingness to go the extra mile!
Overview
6
6
years of professional experience
Work History
Private Client Placement Specialist
IMA Financial Group
08.2022 - Current
- Collaborate with sales staff, both locally and long distance, as well as carrier partners in developing and executing marketing and placement strategies to drive new business growth.
- Generate quotes utilizing carrier online quoting and comparative rating systems and create professional, detailed proposals per agency standards.
- Maintain knowledge of carrier and broker appetites and specialty programs including attending carrier meetings to stay apprised of market and rate changes.
- Effectively communicate quoted coverages, costs and deductibles to producers including identifying and suggesting coverage enhancements and mitigation opportunities.
- Daily handling of account servicing and client advisement needs including handling client and insurance company inquiries, processing daily carrier downloads, acquiring daily notifications and alerts from carrier websites, and maintaining accurate account information in agency management system.
- Nurture and maintain excellent communication and relationships with clients and insurance carriers.
- Develop remarketing strategies aligned with client servicing standards and market changes.
- Support and demonstrate IMA Select's core values.
Insurance Broker
Austbrokers Comsure
03.2019 - 07.2022
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold Domestic and Commerical insurance policies to new and existing customers.
- Strategized with clients to create customized insurance policy packages while informing clients of investment opportunities to protect assets.
- Tracked progress of all outstanding insurance claims.
- Reported policy changes and company conditions affecting customer satisfaction.
Relationship Manager
FlexiFundIT
07.2017 - 07.2019
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Education
Associate in Insurance - Insurance
The Institutes
10.2023
Bachelor of Business - Business
Queensland University of Technology
Queensland, Australia 11.2014
Skills
- Strong writing, editing, and proofreading skills
- Customer service focused
- Team collaboration
- Market knowledge
Accomplishments
- Young Insurance Professional of the Year - Peter McCarthy Award Runner Up 2022
- Certificate 1 & 2 in Information Technology
- Certificate 2 in Workplace Practices
- Kansas licensed Insurance Producer
Timeline
Private Client Placement Specialist
IMA Financial Group
08.2022 - Current
Insurance Broker
Austbrokers Comsure
03.2019 - 07.2022
Relationship Manager
FlexiFundIT
07.2017 - 07.2019
Associate in Insurance - Insurance
The Institutes
Bachelor of Business - Business
Queensland University of Technology
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