Jessica Simmons
Customer service, general labor
Fairbanks ,AK
Summary
Dynamic Front Desk Receptionist with proven expertise at Alaska RV Center, recognized for enhancing guest retention and resolving issues with exceptional attention to detail. Skilled in scheduling and data entry, I foster positive relationships through outstanding customer service, ensuring a welcoming environment and streamlined operations.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Alaska Rv Center
03.2019 - 08.2022
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Organized and maintained files and records to ensure up-to-date documentation.
- Greeted visitors warmly, creating positive first impression of organization.
- Developed FAQ document for common visitor inquiries, streamlining information provision.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Scheduled, coordinated and confirmed appointments and meetings.
Front Desk Receptionist
Super 8 Hotel
10.2016 - 04.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Housekeeping
Comfort Inn
06.2009 - 07.2011
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Ensured consistent quality of service by adhering to established housekeeping procedures and checklists.
- Collaborated with housekeeping staff to ensure timely room turnovers and high-quality cleanliness standards.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Facilitated smooth communication between front desk and housekeeping, optimizing room readiness.
- Trained new hires on proper housekeeping procedures, leading to increased consistency in service quality.
- Collaborated with housekeeping staff to ensure clean and comfortable accommodations for guests.
- Worked closely with housekeeping staff to ensure room readiness before guest checkins.
- Performed general housekeeping and cleaning tasks.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained high standards of cleanliness throughout the property by coordinating housekeeping efforts regularly.
- Streamlined hotel operations by effectively managing front desk, housekeeping, and maintenance staff.
- Completed housekeeping duties to maintain a consistently clean and welcoming home environment.
Bartender
Silver Gulch
04.2007 - 12.2009
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Associate Of General Studies - General Studies
Douglas McKay High School
Salem, OR06.2001
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
Timeline
Front Desk Receptionist
Alaska Rv Center
03.2019 - 08.2022
Front Desk Receptionist
Super 8 Hotel
10.2016 - 04.2017
Housekeeping
Comfort Inn
06.2009 - 07.2011
Bartender
Silver Gulch
04.2007 - 12.2009
Associate Of General Studies - General Studies
Douglas McKay High School
Similar Profiles
Leah KeysLeah Keys
Body Shop Coordinator / Collision Advisor at Roy Robinson RV Center / Camping World RVBody Shop Coordinator / Collision Advisor at Roy Robinson RV Center / Camping World RV
Tyffannie McGaughTyffannie McGaugh
Business Finance Manager at Copper City RV Center - Bretz RV & MarineBusiness Finance Manager at Copper City RV Center - Bretz RV & Marine
Clifford AgyekumClifford Agyekum
Patient Transporter at Providence Alaska Medical CenterPatient Transporter at Providence Alaska Medical Center
Marissa JacksonMarissa Jackson
Front End Department Supervisor /Order Fulfillment Supervisor at Lowes Home ImprovmentFront End Department Supervisor /Order Fulfillment Supervisor at Lowes Home Improvment
Leif Van CiseLeif Van Cise
Campus Photographer at UAF University RelationsCampus Photographer at UAF University Relations