Jessica Simmons

• Verify insurance eligibility and benefits using payer portals, phone calls, and verification tools

• Update and maintain patient demographic and insurance data in the Electronic Health Record (EHR) system

• Document key benefit details including copayments, deductibles, coinsurance, and out-of-pocket maximums

• Communicate with patients to clarify insurance coverage and respond to basic inquiries

• Collaborate with clinical and billing teams regarding eligibility and authorization status

• Identify and resolve discrepancies in insurance information; escalate complex cases as needed

• Maintain compliance with HIPAA and patient privacy regulations

• Verify insurance eligibility and benefits using payer portals, phone calls, and verification tools

• Update and maintain patient demographic and insurance data in the Electronic Health Record (EHR) system

• Update and maintain patient demographic and insurance data in internal systems

• Document benefit details: copayments, deductibles, coinsurance, out-of-pocket maximums

• Communicate clearly and professionally with patients regarding coverage

• Collaborate with internal teams to resolve discrepancies and escalate complex cases

• Ensure compliance with HIPAA and privacy regulations