Jessica Skaggs
Saint Albans,WV
Summary
Certified Medical Assistant with a proven track record at ABC Pediatrics, excelling in patient care and clinical documentation. Skilled in HIPAA compliance and vital sign monitoring, I enhance patient satisfaction through compassionate service and efficient electronic health record management. Adept at multitasking, I contribute to a welcoming clinic atmosphere while ensuring optimal patient outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
ABC Pediatrics
05.2012 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Prepared lab specimens for diagnostic evaluation.
Manager
Mayberry Restuartant
06.2009 - 05.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Saint Albans High School
Saint Albans, WV06-1993
No Degree - Medical Assistant
Ben Franklin Career Center
Dunbar, WV05-2012
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Medication administration
- Electronic health records
- Vital sign monitoring
- Inventory and supply management
- Inventory management
- Multitasking and organization
- Basic life support
Certification
- CMA - Certified Medical Assistant
Timeline
Certified Medical Assistant
ABC Pediatrics
05.2012 - Current
Manager
Mayberry Restuartant
06.2009 - 05.2012
High School Diploma -
Saint Albans High School
No Degree - Medical Assistant
Ben Franklin Career Center
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