Jessica Skeen Wallace
Fort Walton Beach
Summary
Dynamic Direct Support Professional with a proven track record at Sevita, skilled in compassionate caregiving and behavior redirection. Adept at enhancing client engagement and promoting independence through tailored support strategies. Committed to maintaining compliance with care plans while fostering positive relationships and ensuring safety in all interactions.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Sevita
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Implemented behavioral intervention strategies to improve client engagement and social skills.
- Monitored and documented client progress, ensuring compliance with individualized care plans.
- Collaborated with multidisciplinary teams to develop tailored support strategies for diverse needs.
- Facilitated recreational activities that encouraged skill development and community integration.
Team Lead
Walmart
Fort Walton Beach, FL
01.2014 - 03.2025
- Directed closing operations at store front end, managing cashier transactions and ensuring accurate cash handling.
- Assisted in organizing project tasks to meet deadlines. Supported team members in achieving project goals. Contributed to maintaining project documentation for clarity.
- Assisted in training and guiding closing staff to ensure smooth operations. Helped maintain a positive work environment for team members. Supported management in achieving daily closing objectives.
- Delegated tasks to cashiers, baggers, and customer service associates during closing shifts to enhance operational efficiency.
- Assisted in processing cash transactions and maintaining accurate records. Supported reconciliation efforts to ensure financial accuracy. Collaborated with team members to resolve discrepancies efficiently.
- Monitored cash transactions to maintain accurate financial records. Assisted in performing register audits to ensure compliance with company policies. Supported balancing drawers and resolving discrepancies to enhance operational efficiency.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support to team members in resolving customer concerns. Facilitated communication between customers and management to address feedback.
- Managed customer concerns by resolving issues and ensuring positive experiences during closing hours.
- Assisted in executing closing procedures to ensure smooth transitions at end of shifts. Helped maintain compliance with operational standards during closing activities. Supported team members in finalizing daily reports and inventory checks.
- Executed established closing protocols, including shutting down registers, securing merchandise, completing paperwork, and maintaining cleanliness and organization of the front-end area.
- Facilitated training sessions for staff to enhance skills and knowledge. Supported team members in understanding new processes and procedures. Assisted in onboarding new employees to ensure smooth integration into the team.
- Facilitated coaching and training sessions for associates on effective closing procedures, cash handling techniques, and customer service standards.
Server
Waffle House Restaurant
Shalimar, FL
09.2014 - 12.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently to enhance guest satisfaction and reduce wait times.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to meet health standards.
Caregiver
Lakeview Assisted Living
Altoona, FL
01.2018 - 12.2018
- Assisted residents with daily living activities, ensuring comfort and safety.
- Maintained accurate records of resident care and medication administration.
- Collaborated with healthcare professionals to implement personalized care plans.
- Provided emotional support and companionship to enhance resident well-being.
- Trained new staff on caregiving procedures and safety protocols.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Education
High School Diploma - Diploma
Penn Foster College
Scottsdale, AZSkills
Time management
First aid and safety
Behavior redirection
Client support
Compassionate caregiving
Decision-making support
Health and safety requirements
Direct patient care
Relationship building
Appointment scheduling
Patient care
Disability awareness
Goal setting
Crisis management
Patient management
Patient assessments
Safety monitoring
Medical records management
Care plan management
Patient education
HIPAA compliance
Verbal and written communication
Behavioral support
Life skills training
Report writing
Charting and documentation
Healthcare
First aid and CPR
Certification
AED and CPR certified training
Languages
English
Native or Bilingual
Timeline
Caregiver
Lakeview Assisted Living
01.2018 - 12.2018
Server
Waffle House Restaurant
09.2014 - 12.2020
Team Lead
Walmart
01.2014 - 03.2025
Direct Support Professional
Sevita
High School Diploma - Diploma
Penn Foster College