JESSICA SKLAVENITIS
Forest Lake,United States
Summary
Dynamic Office Manager with a proven track record at Camping World, adept in office administration and customer service. Excelled in maintaining confidentiality, reconciling accounts, and enhancing client relations. Skilled in data entry and payroll processing, I significantly improved financial accuracy and client satisfaction. My organizational skills ensured seamless coordination across departments, showcasing my ability to lead and innovate.
Overview
7
7
years of professional experience
Work History
Office Manger
Camping World
Forest Lake, MN
08.2019 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Prepared vendor invoices and processed incoming payments.
- Recorded deposits, balanced the bank rec daily and tracked expenses.
- Process deal posting in a timely manner.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
RECEPTIONIST
Ottermyer Chiropractor
Forest Lake, MN
01.2019 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Appointment Coordinator
Fairview Health Services
Minneapolis, MN
03.2018 - 12.2018
- Called and rescheduled appointments for clients.
- Provided exceptional customer service, fostering positive relationships with both new and existing clients.
- Assisted with training new staff members on proper appointment coordination procedures and best practices.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
Service Appointment Coordinator
Forest Lake Chevrolet
Forest Lake, MN
09.2017 - 02.2018
- Enhanced customer experience by consistently providing friendly and professional assistance throughout the appointment process.
- Improved customer satisfaction by efficiently scheduling and confirming service appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Implemented data-driven strategies to optimize appointment scheduling processes, resulting in improved operations efficiency.
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Administrative support
- Payroll processing
- Account reconciliation
Timeline
Office Manger
Camping World
08.2019 - Current
RECEPTIONIST
Ottermyer Chiropractor
01.2019 - 05.2019
Appointment Coordinator
Fairview Health Services
03.2018 - 12.2018
Service Appointment Coordinator
Forest Lake Chevrolet
09.2017 - 02.2018