Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Smith

Killeen,TX

Summary

Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.

Overview

14
14
years of professional experience

Work History

Logistics Manager

Academy Sports And Outdoors
04.2022 - Current
  • Developed and maintained knowledgeable and productive team of employees.
  • Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Conducted research to address shipping errors and packaging mistakes.
  • Improved inventory accuracy by developing and implementing enhanced control systems.
  • Fsc Certified to legally sell and handle firearms
  • Developed a more efficient plan to get product from out dock door to the sales floor faster while still maintaining safety and merchandising standards
  • Ran a successful fulfillment business while maintaining green metrics.

Operations Manager

Academy Sports And Outdoors
07.2021 - 04.2022
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Gained customer loyalty through loyalty programs and our company credit card program.
  • Order any and all supplies needed for the store
  • Managed our District inventory team consisting of 11 stores

Executive Team Leader

Target
05.2015 - 05.2021
  • Coached Team Members to help each reach true potential and grow skill sets.
  • Overseen fulfillment operation both for in store pick up and ship to home, while maintaining green metrics.
  • Efficiently ran our truck unload process to ensure it was being done correctly and safely in a way to get it on to the floor for our guests quickly and accurately.
  • Worked one-on-one with Team to motivate while delivering constructive criticism in busy, retail environment.
  • Planned and executed all major seasonal transitions in the store as well any transitions within the store's departments.
  • Managed payroll and used it to build schedules that suited our business needs as well as the needs of our guests.
  • Led team of over 50 team members to drive sales and strengthen brand loyalty.
  • Maintained all green operational metrics including price change completion, workload set on time, RFID compliance and fill percentage that kept our floors full for our guests

School Nutrition Manager

Killeen ISD
02.2009 - 05.2015
  • Demonstrated advanced knowledge of laws and regulations governing school nutrition programs.
  • Supervised budgeting and purchasing initiative for all meal plan inventory.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.

Education

High School Diploma -

Killeen High School
Killeen, TX
06.2002

Skills

  • Execution of merchandising plans
  • Recruiting and hiring
  • Operations oversight
  • Staff management
  • Leadership/communication skills
  • Customer-oriented
  • Train Employees
  • Order Supplies
  • Scheduling Software
  • Safety Standards
  • Manage Inventory
  • Team Management
  • Freight Flow

Timeline

Logistics Manager

Academy Sports And Outdoors
04.2022 - Current

Operations Manager

Academy Sports And Outdoors
07.2021 - 04.2022

Executive Team Leader

Target
05.2015 - 05.2021

School Nutrition Manager

Killeen ISD
02.2009 - 05.2015

High School Diploma -

Killeen High School

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Jessica Smith