Jessica Smith
Gaffney,SC
Summary
Proven leader and problem-solver, excelled at Mom's Wireless by enhancing customer experience and streamlining operations. Skilled in team building and attention to detail, significantly improved store performance. Expert in customer service management, adept at fostering positive relationships and efficient workplace environments.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Mom's Wireless
08.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Assisted clients with troubleshooting issues over the phone, resolving problems without requiring in-person visits.
Assistant Preschool Teacher
Bright Kids Learning Academy
08.2023 - 01.2024
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
- Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
- Implemented behavior management strategies effectively, promoting a positive atmosphere within the classroom.
- Maintained a clean, safe, and organized classroom space conducive to learning and creativity.
- Collaborated with lead teachers to develop and implement age-appropriate curriculum for preschoolers.
- Encouraged children to interact with each other and participate in group activities.
- Organized snack time and nap hours.
Food Distributing Operator
Nestle Frozen Foods
04.2015 - 07.2023
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Education
Associate of Applied Science - Accounting
Spartanburg Community College
Gaffney, SC05.2024
High School Diploma -
Gaffney High School
Gaffney, SC06.2001
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Customer Relations
- Time Management
- Team Building and Leadership
- Attention to Detail
- Customer Service Management
Accomplishments
Inducted into the Phi Theta Kappa Technical Honor Society. Inducted into the National Technical Honor Society
Photography
My hobby developed to my self employed business K.I.M. Photography
Timeline
Assistant Preschool Teacher
Bright Kids Learning Academy
08.2023 - 01.2024
Assistant Store Manager
Mom's Wireless
08.2016 - Current
Food Distributing Operator
Nestle Frozen Foods
04.2015 - 07.2023
Associate of Applied Science - Accounting
Spartanburg Community College
High School Diploma -
Gaffney High School