Jessica Smith
Chicago
Summary
Courteous and highly-driven surveillance agent. Enjoys working with the public. Ready for intensive security role with public service agency or organization.
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Front Desk Agent
Olive Branch Mission
Chicago
03.2020 - Current
- Monitored security cameras in lobby area as needed.
- Provided excellent customer service while upholding company policies.
- Ensured that all safety regulations were followed according to company standards.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained logs of visitors entering and exiting the premises.
- Enforced rules and regulations established by company policies.
- Reported any suspicious behavior or incidents to management immediately.
- Prevented unauthorized individuals from entering restricted areas.
- Greeted people entering the building in a polite and friendly manner.
- Responded to emergency situations in a professional manner.
- Monitored CCTV cameras to ensure safety of personnel and property.
- Verified visitor identification and provided access to the building.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Maintained high levels of alertness throughout shifts.
Team member trainer and Leader in training
Pret A Manger
Chicago
04.2017 - Current
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Established a program to help kitchen staff and counter attendants work more cooperatively.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Evaluated the customers' needs and provided service options to meet their requirements.
- Followed up with customers ensuring their satisfaction with their purchases.
- Greeted customers and offered them assistance where possible.
- Informed customers about current promotions and sales, encouraging them to take advantage.
- Inspected food preparation equipment and ordered service if needed.
- Interacted with customers on a daily basis with excellent communication skills.
- Prepared dough and mixes ahead of time to make the following day more productive.
- Responded to customer concerns and helped to resolve the conflicts.
- Took inventory and ordered produce for fresh meals each day.
- Trained new team members on POS software and order-taking.
Assembly line worker / shift leader
Mars Chocolate North America
Chicago
07.2014 - 03.2017
- Recommended individuals to work in specific assembly lines based on observations of their skills and abilities.
- Reviewed daily tasks for self and coworkers and ensured they were done at the end of the day.
- Monitored 2 teams of 11 workers, every day.
- Provided reports and other information to supervisors and upper management, aiding in production improvement.
Room service/ food service aide
Christ hospital
Oak Lawn
11.2011 - 02.2016
- Cleaned a variety of business establishments such as restaurants, hotels, and bars.
- Cleaned, waxed, and shined floors using machine.
- Deep cleaned private residences and office buildings.
- Kept close records of each cleaning project.
- Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.
- Greeted customers and offered them assistance where possible.
- Created cleaning rotation schedule to keep kitchen and dining areas healthy.
- Directed food deliveries.
- Interacted with customers on a daily basis with excellent communication skills.
- Prepared dough and mixes ahead of time to make the following day more productive.
- Responded to customer concerns and helped to resolve the conflicts.
- Took orders, prepared quality food and served it to the right customers.
Shift manager
McDonald's
Chicago
06.2005 - 01.2010
- Established performance targets for staff members and tracked the results.
- Handled and resolved escalated customer complaints.
- Hired and trained new employees on an as needed basis.
- Maintained detailed records of employee performance to ensure staff members were working to potential.
- Opened and closed the business and verified all financial transactions on a daily basis.
- Analyzed sales figures and reported on them.
- Accurately completed cash register transactions.
- Represented the store as an ambassador in a positive and professional manner.
- Served multiple customers simultaneously in a stressful environment.
- Watched for, recognized, and prevented security risks.
Education
High School Diploma -
Simeon
Chicago, IL05-2006
Skills
- Customer service
- Dependable
- Excellent communication abilities
- Issue resolution
- Multi-tasking and negotiation
- Outstanding people skills
- Proficiency in public service
- Safety oriented
- Customer satisfaction
- Positive attitude
- Team player
- Problem solving
- CCTV monitoring
- Visitor management
- Communication skills
- Incident reporting
- Rule enforcement
- Alarm response
- Strong observation
Timeline
Front Desk Agent
Olive Branch Mission
03.2020 - Current
Team member trainer and Leader in training
Pret A Manger
04.2017 - Current
Assembly line worker / shift leader
Mars Chocolate North America
07.2014 - 03.2017
Room service/ food service aide
Christ hospital
11.2011 - 02.2016
Shift manager
McDonald's
06.2005 - 01.2010
High School Diploma -
Simeon