Jessica Smith
Fort Worth
Summary
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with Clients and my Team. Personable, dedicated and motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and result-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Train Dispatcher
BNSF Railroad
03.2024 - Current
- Coordinated train movements to optimize scheduling and minimize delays.
- Monitored real-time train locations using advanced dispatching software.
- Communicated effectively with crew members to ensure safety protocols adherence.
- Analyzed operational data to identify trends and improve efficiency in dispatching processes.
- Trained new dispatchers on systems, procedures, and best practices for effective operations.
- Developed contingency plans for unexpected disruptions, ensuring swift response strategies were in place.
- Collaborated with maintenance teams to ensure track availability and minimize service disruptions.
- Coordinated emergency response efforts, minimizing impact on overall operations.
Utility Coordinator
Texas Department of Transportation
07.2023 - 03.2024
- Establishes liaison with and coordinates activities between the Department, federal agencies, utility companies and other entities
- Implements and interprets Department policies and procedures as they relate to utility adjustments, relocations, negotiations, reimbursements and compliance with applicable state and federal laws
- Measures, coordinates and calculates payments such as betterment ratios, eligibility percentages, supplements, market value comparisons and relocation costs
- Prepares, processes and maintains documents, references and/or resource materials
- Meets with utility representatives and other entities to explain the utility accommodation policy and relocation and reimbursement processes, negotiate, answer questions and to resolve problems
- Performs audits and assists in determining eligibility requirements for payment of relocation reimbursements
- Prepares utility adjustment assembly folder to include all pertinent data and handout materials; prepares report for approval
- Review and discuss all construction permits for approval
Real Estate Broker/ Sales Agent
Oklahoma City
10.2017 - Current
- Conducted quarterly training sessions for sales agents to improve sales techniques
- Networked with industry contacts to expand knowledge of real estate markets and best practices
- Maximized market share by working with clients and building relationships
- Oversaw and negotiated offers for real estate purchases on clients' behalf
- Attended progress meetings and cold call sessions to hone lead generation skills
- Served as local real estate expert, advising customers on market dynamics and home prices
- Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings
- Pushed through objectives, persuading clients to purchase by applying advanced sales techniques
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments
- Coordinated appointments with prospective buyers to showcase houses and plots
Emergency Dispatcher
Oklahoma Natural Gas
11.2009 - 05.2016
- Kept detailed and updated records of calls in physical and electronic databases
- Responded immediately to emergencies Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues
- Utilized various software systems to facilitate movement, planning and scheduling
- Recorded results of service calls to create report summaries for senior management
- Identified locations and needs of callers to accurately send assistance
- Communicated with individuals within inbound call center setting to complete dispatch support
GIS Technician
OKLAHOMA NATURAL GAS, US
11.2009 - 05.2016
- Assists with generating data from multiple sources in order to develop or maintain the following but not limited to: standard and ad hoc map production, maintenance of GIS data, one-call reporting, tax rendering, operations permit filing, and DOT and state regulatory reporting
- Provide information and assistance to external contacts including engineering, survey companies, and one-call vendors
- Work with user group and business operations such as business development, field operations, customer service, customer development, engineering, and integrity management with support from the Information Technology department
- Maintain work processes and system capabilities related to GIS applications
- Assists with providing GIS training and technical support to field analysts and other GIS users
- Create new Subdivision/Plat in a GIS Data Base
- Complete new completion reports i.e
- Printing labels, creating them into a tracking system
- Pulling jobs for pipeline references, as-built, capitol information, measurement info
- Pulling and filing completion reports
- Review and correct inaccuracy
- Work as a team with the Transmission and Engineering department
Recruiting Coordinator
Oklahoma Natural Gas
11.2009 - 05.2016
- Track files in the tracking system, , ONEGas
- Collaborated with recruitment and HR professional to achieve hiring goals
- Planned and executed recruitment events to bring in area candidates
- Organized applicant drug tests and obtained results
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork
- Kept company in compliance with EEO requirements
- Explained job duties, compensation and benefits to potential candidates
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences
- Advertised and promoted open positions using social media and digital marketing procedures
- Created and maintained positive relationships with hiring managers and HR business partners
- Utilized internal recruiting systems to record, update and track all candidate progress
- Provided hiring status updates to HR and managers for comprehensive oversight
Customer Service Representative
Oklahoma Natural Gas Company
11.2009 - 05.2016
- Advise and assist customer contacts via phone with issues regarding billing and general account information
- Process all service orders for general service and emergencies
- Research information regarding job/order completion status, line statuses and general account classification
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
High School Diploma -
Putnam City North
Oklahoma City, OK05.2007
Skills
- Time management, Customer service, Communication skills, Computer literacy, Leadership, Documentation review, Microsoft word
Certification
- Real Estate License - Oklahoma and Texas
Timeline
Train Dispatcher
BNSF Railroad
03.2024 - Current
Utility Coordinator
Texas Department of Transportation
07.2023 - 03.2024
Real Estate Broker/ Sales Agent
Oklahoma City
10.2017 - Current
Emergency Dispatcher
Oklahoma Natural Gas
11.2009 - 05.2016
GIS Technician
OKLAHOMA NATURAL GAS, US
11.2009 - 05.2016
Recruiting Coordinator
Oklahoma Natural Gas
11.2009 - 05.2016
Customer Service Representative
Oklahoma Natural Gas Company
11.2009 - 05.2016
High School Diploma -
Putnam City North