Joseph Takesian
Sandown
Summary
Train Dispatcher with 29 years of Railroad experience specializing in logistics. Achieved over 95% on-time train arrivals and departures through efficient use of scheduling software and real-time communication systems, managing a network of 200+ daily trains
Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Train Dispatcher
CSX Transportation, Inc.
North Billerica
01.2025 - Current
- Monitored train movements using advanced dispatch systems.
- Communicated with train crews regarding service updates and delays.
- Analyzed operational data to improve scheduling efficiency.
- Managed emergency situations by implementing safety protocols.
- Collaborated with maintenance teams to address equipment issues promptly.
- Coordinated schedules to ensure timely departures and arrivals.
- Trained junior dispatchers on operational procedures and systems.
- Documented incidents and maintained accurate records of train operations.
- Provided instructions concerning safety issues related to hazardous materials shipments.
- Maintained communication with crew members via radio or telephone regarding their location, speed and any delays encountered.
- Analyzed traffic patterns in order to anticipate potential problems that could affect operations.
- Updated computerized databases containing information about current train locations and schedules.
- Determined freight train tonnage using computerized systems and software programs such as Rail Operations System.
- Monitored the progress of trains to ensure timely operation and proper spacing between trains.
- Worked closely with railway management personnel in order to coordinate operational decisions.
- Created daily reports detailing the status of each train dispatched during a shift.
- Developed plans for alternate routings when necessary due to maintenance or construction activities along designated routes.
- Maintained accurate records of all communications transmitted by radio or telephone relating to operations.
- Responded promptly to emergency situations such as derailments, collisions, fires or floods.
- Verified that all signals were properly set before authorizing a train's movement through an area protected by signal protection devices.
- Researched various sources including historical data, engineering reports, timetables and maps for information pertaining to the routing of trains.
- Inspected records of train crews to ensure compliance with regulations governing hours of service and rest periods.
Owner/Pitmaster
Joe’s Woodfired BBQ LLC
03.2020 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Junior Sous Chef/Prep Cook
Zorvino Vineyards
06.2024 - 07.2025
- Evaluated employee performance and provided constructive feedback to support ongoing development within the team.
- Enhanced customer satisfaction by creating visually appealing and delicious dishes using fresh, high-quality ingredients.
- Trained junior staff members on proper cooking techniques, plating methods, and kitchen safety protocols for improved performance.
- Led team by example in preparing items accurately and according to high-quality standards.
- Received praise from customers for exceptional flavor combinations and presentation skills, enhancing the restaurant''s reputation for culinary excellence.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Trained kitchen staff to perform various preparation tasks under pressure.
Assistant Chief Train Dispatcher
Keolis Transit Services, LLC
07.2014 - 01.2025
- Coordinated complex train schedules, ensuring over 95% on-time arrivals and departures by utilizing advanced scheduling software and real-time communication systems across a network of 200+ daily routes
- Established performance metrics that allowed for continuous improvement within the department, driving increased efficiency.
Train Dispatcher
MBCR
07.2010 - 07.2014
- Coordinated complex train schedules, ensuring over 95% on-time arrivals and departures by utilizing advanced scheduling software and real-time communication systems across a network of 200+ daily routes
Terminal Trainmaster
MBCR
07.2007 - 07.2010
- Directed daily operations of a rail terminal, enhancing train dispatch efficiency and streamlining communication protocols among crew members
Manager of Training and Development
MBCR
01.2007 - 01.2010
- Developed and implemented a comprehensive training program that increased employee productivity by 25% within one year, utilizing a blend of e-learning platforms and interactive workshops to enhance skill retention and application
Passenger Conductor
Amtrak/National Railroad Passenger Corporation
09.1997 - 07.2007
- Coordinated the safe and timely transportation of up to 500 passengers daily, ensuring adherence to schedules and effectively communicating with on-board staff and control centers to enhance customer satisfaction
Education
College in Industrial Design -
Massachusetts College of Art and Design
Boston, MAHigh school diploma -
Haverhill High School
Haverhill, MASkills
- Logistics
- PMP
- Computer Operation
- Customer Service
- Freight Experience
- Multi-line Phone Systems
- OSHA 10 Hour
- NORAC
- GCOR
- CSX Operating Rules
- Data Entry
- Office Management
- Payroll
- Microsoft Outlook
- Computer Skills
- Office Administration
- Craft beer experience
- Cash register
- Train operations
- Dispatch systems
- Emergency management
- Performance metrics
- Team collaboration
- Problem solving
- Effective communication
- Incident documentation
- Employee training
- Logistics management
- Safety awareness
- Verbal and written communication
- Multitasking and organization
- Dispatch coordination
Skills
- Cash handling
- POS
- Product demos
- Sales
- Stocking
- Microsoft Powerpoint
- Cooking
- Kitchen experience
- Culinary experience
Certification
- Servsafe Food Handler Certification
- Serfsave Kitchen Manager
- Driver's License
- NORAC OPERATING RULES
- GCOR
- CSX OPERATION RULES
- NTI Rail Accident Incident Investigation
- 49 CFR Part 217 Railroad Operating Rules
- OSHA 10 Hour
Timeline
Train Dispatcher
CSX Transportation, Inc.
01.2025 - Current
Junior Sous Chef/Prep Cook
Zorvino Vineyards
06.2024 - 07.2025
Owner/Pitmaster
Joe’s Woodfired BBQ LLC
03.2020 - Current
Assistant Chief Train Dispatcher
Keolis Transit Services, LLC
07.2014 - 01.2025
Train Dispatcher
MBCR
07.2010 - 07.2014
Terminal Trainmaster
MBCR
07.2007 - 07.2010
Manager of Training and Development
MBCR
01.2007 - 01.2010
Passenger Conductor
Amtrak/National Railroad Passenger Corporation
09.1997 - 07.2007
College in Industrial Design -
Massachusetts College of Art and Design
High school diploma -
Haverhill High School