Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Smith

Urbandale,IA

Summary

Dynamic Customer Service Representative with a track record of resolving escalated issues and fostering client relationships. Skilled in active listening and critical thinking, ready to leverage these strengths to enhance customer satisfaction and drive organizational success.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

DSI
Urbandale, IA
03.2018 - 05.2026
  • Resolved customer inquiries through effective communication and problem-solving skills.
  • Collaborated with cross-functional teams to enhance customer experience and streamline processes.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Data Entry Clerk

Robert Half
West Des Moines, IA
01.2017 - 12.2017
  • Entered and updated data in company databases with high accuracy and efficiency.
  • Processed high volumes of documents while adhering to strict deadlines and protocols.
  • Managed and organized documents for data entry tasks.
  • Updated and maintained customer information, documents and records.

Customer Service Representative

Mass Markets
West Des Moines, IA
08.2016 - 01.2017
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Associate Degree - Child Development

DMACC
Ankeny, IA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center operations
  • Client relations
  • Scheduling

Timeline

Customer Service Representative

DSI
03.2018 - 05.2026

Data Entry Clerk

Robert Half
01.2017 - 12.2017

Customer Service Representative

Mass Markets
08.2016 - 01.2017

Associate Degree - Child Development

DMACC