JESSICA SMOLA

· Develop and maintain professional and cooperative relationships with individuals, families, guardians, providers, DDS Service Coordinators and the internal team at Sunshine Village

· Coordinate, development, and implementation of the DHSP/ISP.

· Maintaining electronic case records for assigned individuals ensuring all information is current, accurate and complete.

· Create a meaningful and engaging daily activity schedule for everyone in conjunction with the program manager.

· Responsible for completing incident and restraint reports within the established guidelines by HCSIS and Mass Health and internal electronic records-eHana.

· Maintain finances of individual accounts per SSV policies and petty cash assigned.

· Work collaboratively with the Program Manager and Program Supervisor.

· Provide direct support to individuals and act as a resource for staff.

· Act as a professional role-model and mentor to directly support employees.

• Exercise therapy support
• Grooming and bathing
• Respiratory equipment familiarity
• Trained in G-cube feeding

• Developed individualized and group programming and safety plans to support individuals needs
• Documented data and completed accurate updates to case records using Ehana
• CPR/First Aid
• Human Right Officer
• Keeping all individual's and fellow staff members safe in a clean environment
• Engaging each individual with daily activities enhancing their lives
• Provide personal care when necessary

• Processed order transactions and provided customers with tickets and receipts

• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
• Helped customers complete purchases, locate items and join reward programs
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
• Organized store merchandise racks and displays to promote and maintain visually appealing environments
• Issued receipts and processed refunds, credits or exchanges
• Balanced and organized cash register by handling cash, counting change and storing, coupons
• Worked closely with shift manager to solve problems and handle customer concerns
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
• Maintained clean sales floor and straightened and faced merchandise

• Restocked and organized merchandise in front lanes
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
• Kept register accurate through correct billing, payment processing and cash management practices
• Collected and authorized payments of guests
• Completed inventory counts and ordered merchandise
• Worked flexible schedule and extra shifts to meet business needs

• Restocked and organized merchandise in front lanes
• Worked in a fast pace environment and providing quick, friendly and effective customer service
• Managing cash registry and making money deposits
• Maintained compliance with company policies and procedures for food safety, sanitation and quality