Amanda Hickey
Fort Myers,FL
Summary
Passionate professional with well-rounded knowledge about the emotional, cognitive, and social processes of human behavior. Possesses strong relationship-building skills and able to delve into a patients' struggles with respect and professionalism. Eager to collaborate with expert providers to ensure complete client support and excellent care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager
The Center for Progress and Excellence
03.2022 - Current
- As part of the multidisciplinary Mobile Crisis Response Team, I conduct bio-psychosocial assessments while also engaging individuals and families in crisis and post crisis planning process using evidence-based practices
- Facilitate stabilization and care coordination services post-acute intervention
- Work with individuals, families, and groups to provide outreach, emotional support, service linkage and referrals
- Provides warm hand off to community resources, services and supports
- Triage's phone calls and provides community resource information as well as supportive informal counseling.
Waitress
Mellow Mushroom Pizza
12.2018 - 02.2022
- Served breakfast, lunch, and dinner to 50 – 100 customers per shift at a national chain restaurant and memorized over 30 menu items and rotating specials to give customized recommendations to guests
- Swiftly and successfully resolved conflict resulting in customer satisfaction
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
Behavioral Health Technician
Park Royal Psychiatric Hospital
08.2020 - 04.2021
- Worked in conjunction with psychiatrists and other medical professionals to implement treatment plans for patients with behavioral disorders and substance use, providing them with care and support as individuals receive treatment
- Diffuse situations in which patients wish to harm themselves or others and provide emotional support to patients as needed
- Document timely, accurate and appropriate clinical information in patient's medical record
- Facilitate patient educational-rehabilitative groups which cover a variety of topics including social skills, coping skills, anger management and independent living skills.
Education
Bachelor of Arts - Psychology
Florida Gulf Coast University
Fort Myers, FL05.2021
Skills
- Behavioral Health
- Crisis Intervention
- Patient Assessment
- Case Management
- Interpersonal Communication
- Written Communication
- Patient care; committed to high levels of confidentiality
- Leadership Experience
- Writing Skills
- Creative Writing
Accomplishments
Freedom Waters
- A nonprofit organization that provides a therapeutic experience to anyone with a disability going through a hardship or personal struggle
American Suicide Prevention Society
- Organized an event with Florida Gulf Coast University to raise awareness for suicide prevention
Project HEAL – Project HEAL's vision is to create a world where everyone with an eating disorder has the opportunities and resources they need to heal.
- The first Fort Myers, Florida Project HEAL ambassador, where I helped to break down systemic, healthcare, and financial barriers that millions of people in the U.S. face when trying to heal from their eating disorder
Animal Refuge Center
- Volunteered for three years building and repairing cat shelters
- Presented a short creative non-fiction story at the Florida College English Association annual conference
Certification
- Adult Mental Health First Aid Certified, 02/01/23, 02/01/26
- Youth Mental Health First Aid Certified, 03/01/23, 03/01/26
- Trauma Informed Care, 06/01/24, 06/01/25
Timeline
Case Manager
The Center for Progress and Excellence
03.2022 - Current
Behavioral Health Technician
Park Royal Psychiatric Hospital
08.2020 - 04.2021
Waitress
Mellow Mushroom Pizza
12.2018 - 02.2022
Bachelor of Arts - Psychology
Florida Gulf Coast University
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