Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Sorensen

Quincy,Illinois

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

19
19
years of professional experience
1
1
Certification

Work History

General Manager

Green Thumb Industries (GTI)
06.2021 - 06.2025
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

General Retail Manager

General Nutrition Center
01.2006 - 01.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Education

High school diploma or GED -

Lodi High
Lodi, CA
08.2000

Skills

  • Event Planning
  • Operations Management
  • Loss Prevention
  • Recruiting
  • Budgeting
  • Human Resources
  • Labor cost analysis
  • Logistics
  • Inventory Control
  • Payroll
  • Business Development
  • Profit & Loss
  • Process Improvement

Certification

  • Medical Cannabis Dispensary Agent
  • Agent In Charge

Timeline

General Manager

Green Thumb Industries (GTI)
06.2021 - 06.2025

General Retail Manager

General Nutrition Center
01.2006 - 01.2021

High school diploma or GED -

Lodi High

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