Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Soriano

Mount Prospect,IL

Summary

Accomplished professional with a robust history at Whole Food Market, specializing in employee training and development, and enhancing supplier relationships. Excelled in succession planning and problem-solving, significantly improving training metrics and KPIs. Recognized for exceptional leadership and communication skills, driving continuous improvement and employee retention. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Store Trainer

Whole Food Market
04.2024 - Current
  • Implemented onboarding and orientation programs for new employees.
  • Facilitated training strategies based on departments needs.
  • Worked alongside Store Team Leaders to deploy new training strategies to improve training metrics
  • Planned, monitored and appraised employee work results by training managers to coach new and existing employees.
  • Planned, monitored quarterly trainings for 160 employees.
  • Worked in various departments to support teams if needed

Grocery Buyer

Whole Food Market
08.2022 - 04.2024
  • Driven to improve grocery KPIs.
  • Ordered dry grocery products and maintained appropriate back stock levels.
  • Analyzed and controlled product transfers, waste and spoilage.
  • Analyzed sales and inventory data to determine purchasing needs.
  • Managed and maintained purchase orders.
  • Devised and implemented procedures for proper execution of department tags to be placed prior to store opening.
  • Revised purchasing patterns to be able to keep backstock at manageable level

Store Scanning Specialist

Whole Food Market
03.2018 - 08.2022
  • Followed all company policies and procedures to deliver quality work.
  • Educated leaders on organizational mission and goals to help achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Created and managed project plans, timelines.
  • Devised and implemented processes and procedures to streamline operations.
  • Generated reports detailing findings and recommendations.
  • Facilitated and organized department price tags, marketing materials.
  • Executed marketing materials on a daily basis based of Global leaders playbooks.
  • Audited department packing to ensure correct packaging tares were used for in house products.
  • Awarded Employee of the Year 2018

Customer Service Supervisor

Whole Food Market
10.2013 - 03.2018
  • Coached employees through day-to-day work and complex problems.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Reconciled previous day cash registers and organized daily cash deposits

Education

High School Diploma -

Streamwood High School
Streamwood, IL
05.2010

Skills

  • Multitasking
  • Reliability
  • Organizational Skills
  • Attention to Detail
  • Time Management
  • Effective Communication

Languages

Spanish
Native or Bilingual

Timeline

Store Trainer

Whole Food Market
04.2024 - Current

Grocery Buyer

Whole Food Market
08.2022 - 04.2024

Store Scanning Specialist

Whole Food Market
03.2018 - 08.2022

Customer Service Supervisor

Whole Food Market
10.2013 - 03.2018

High School Diploma -

Streamwood High School

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Jessica Soriano