Jessica Sotomayor
Bridgeport
Summary
Knowledgeable Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
14
14
years of professional experience
Work History
Manager
Outback Steakhouse
06.2023 - Current
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on service standards, promoting teamwork and efficiency.
- Managed inventory levels, optimizing supply chain processes to reduce waste.
- Implemented customer feedback systems to enhance dining experience and satisfaction.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Conducted regular performance evaluations, fostering a culture of continuous improvement among team members.
Proprietor
Outback Steakhouse
10.2022 - 05.2023
- Managed daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff on food preparation and safety procedures.
- Developed and implemented strategies to enhance menu offerings based on customer feedback.
- Oversaw inventory management, reducing waste through efficient stock control practices.
- Enhanced team performance by establishing clear communication protocols and operational guidelines.
- Fostered a positive work environment, promoting teamwork and collaboration among staff members.
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Developed and managed relationships with vendors and suppliers.
- Optimized team hiring, training, and performance.
Manager
Outback Steakhouse
02.2017 - 09.2022
- Developed staff schedules, aligning resources with peak service periods for improved performance.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
General Manager
Gino's Burgers & Chicken Inc.
01.2012 - 01.2014
- Directed daily operations to enhance customer satisfaction and streamline service delivery.
- Implemented cost control measures to optimize budget utilization and reduce waste.
- Developed training programs for staff to improve service standards and operational efficiency.
- Analyzed sales data to inform strategic decisions and drive revenue growth initiatives.
- Fostered team collaboration through effective communication, ensuring alignment with company goals.
- Evaluated performance metrics to identify areas for improvement and implement corrective actions.
- Cultivated relationships with suppliers to negotiate favorable terms and enhance product offerings.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
High School Diploma -
Norristown Area High School
Norristown06-2009
Skills
- Inventory management
- Staff training
- Customer service
- Operational efficiency
- Cost control
- Team leadership
- Service standards
- Communication protocols
- Conflict resolution
- Relationship building
- Employee mentoring
- Time management
- Decision-making
- Verbal and written communication
- Operations management
- Cross-functional teamwork
Timeline
Manager
Outback Steakhouse
06.2023 - Current
Proprietor
Outback Steakhouse
10.2022 - 05.2023
Manager
Outback Steakhouse
02.2017 - 09.2022
General Manager
Gino's Burgers & Chicken Inc.
01.2012 - 01.2014
High School Diploma -
Norristown Area High School