Summary
Overview
Work History
Education
Skills
Photography and travel
Timeline
Generic

Jessica Souza

The Villages,FL

Summary

I am an organized person who utilizes logic and common sense to work towards and achieve the desired results. My work experience as team member in IT resolving problems, testing and implementing software changes, documenting changes and providing instructions for users was a very rewarding career. I continue to grow even now helping friends with computer and printer issues. I enjoy working with people and helping them when the need arises.


After moving from Hawaii to Las Vegas I was able to research assisted living establishments in Hawaii and Las Vegas for my mother. I moved her into the Ponds at Punalu'u, Hauula, HI for 3 years and then into a group home in Las Vegas, NV. for the last 7 years of her life.

Overview

22
22
years of professional experience

Work History

Change Management Supervisor in Quality Assurance

Station Casinos
01.2000 - 08.2012
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Tested code and implemented changes to midrange computer system (AS400).
  • Handled user complaints, resolved issues, and worked as second level liaison between users, the development team and management.
  • Maintained compliance with company policies, procedures, objectives, and communication goals.
  • Mentored newly hired employees on operating systems, software and processes.
  • Cultivated positive relationships between Quality Assurance, Development and Management at all levels.

IT Computer Operator and Help Desk

Hilton Gaming
06.1990 - 01.2000
  • Retrieved information and performed data entry using appropriate computer programs.
  • Generated reports covering details about data, system operation, and error monitoring.
  • Reacted calmly during times of highly stressed or emergency situations.
  • Processed requests for service from internal and external customers.
  • Documented discrepancies, referring discovered issues to development.
  • Changed and replaced backup tapes regularly and performed detailed server backups.
  • Collaborated with vendors and contracted companies to resolve issues between internal systems and third-party assets.
  • Responded to user inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Education

No Degree - Computer Science

Kapi'olani Community College
Honolulu, HI
01.1980

No Degree - Computer And Information Sciences

Community College of Rhode Island
Warwick, RI
1974

Skills

  • Training and Mentoring
  • Project Management
  • Quality Control
  • Problem Solving
  • Customer Service
  • Organizational Skills
  • Change Management
  • Decision Making
  • Issue Research
  • Data Analysis
  • Analytical Thinking

Photography and travel

While working and since retiring in 2012, I have travel extensively and used my retirement gift to myself, a digital Canon camera to document my travels.  I've been recognized by the Nevada Camera Club and had one of my pictures on display in the LV Federal Building.  I am now enjoying and exploring Florida. 

Timeline

Change Management Supervisor in Quality Assurance

Station Casinos
01.2000 - 08.2012

IT Computer Operator and Help Desk

Hilton Gaming
06.1990 - 01.2000

No Degree - Computer Science

Kapi'olani Community College

No Degree - Computer And Information Sciences

Community College of Rhode Island

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Jessica Souza