Jessica Spencer
Covina,CA
Summary
Dynamic Account Manager with a proven track record at Airgas, an Air Liquide, excelling in client relations and strategic planning. Achieved high client retention through exceptional service and relationship building, while driving revenue growth and enhancing operational efficiency. Skilled in contract negotiation and fostering teamwork to meet business objectives.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Account Manager
Airgas, an Air Liquide
- Cultivated strong relationships with clients to understand needs and drive satisfaction.
- Developed and executed account strategies to achieve customer retention and growth objectives.
- Collaborated with cross-functional teams to enhance service delivery and streamline operations.
- Identified opportunities for process improvements, increasing efficiency in account management practices.
- Led client meetings to communicate product updates, address concerns, and strengthen partnerships.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Safety Specialist
Airgas, an Air Liquide
- Conducted safety audits to identify risks and improve workplace compliance.
- Monitored regulatory changes and updated policies to ensure adherence to industry standards.
- Increased employee awareness of safety protocols by creating engaging educational materials and presentations.
- Managed relationships with external vendors supplying PPE or other safety-related products or services, negotiating contracts for maximum cost efficiency without sacrificing quality standards.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
District Manager
Airgas, an Air Liquide
Los Angeles Basin - East
09.2021 - Current
- Led regional operations to achieve business goals and enhance customer satisfaction.
- Managed high-performing teams, fostering accountability and collaboration across various functions.
- Developed and implemented strategic sales initiatives to drive revenue growth and market expansion.
- Analyzed market trends to identify opportunities for operational improvements and competitive advantage.
- Collaborated with cross-functional teams to align objectives and streamline business processes effectively.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
Education
High School Diploma -
Los Altos High School
Hacienda Heights, CASkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Relationship building
- Strategic planning
- Customer relationships
- Goal oriented
- Relationship building and management
- Networking skills
- Sales reporting
- Contract negotiation
- Territory management
- Revenue growth
- Business development and planning
- Vendor relations
Certification
QSSP
Family
Everything I do I do it for my Family.
Languages
Spanish
Native or Bilingual
Timeline
District Manager
Airgas, an Air Liquide
09.2021 - Current
Account Manager
Airgas, an Air Liquide
Safety Specialist
Airgas, an Air Liquide
High School Diploma -
Los Altos High School