Jessica Sperlazza
Wellsburg,WV
Summary
Experienced professional with a strong background in customer service and a proven track record since 2009. Offers loyalty, dependability, stability, integrity, and leadership. Dynamic and outgoing personality that fosters a positive and engaging work environment.
Overview
8
8
years of professional experience
Work History
Inventory Manager
Make Your Day Café
04.2020 - Current
- Order and track inventory on hand
- Anticipate inventory needs when ordering
- Conduct training of personnel on inventory control procedures
- Initiate cycle counts of inventory
- Serve customers with excellent customer service
Site Manager
Brixx Technology
09.2023 - 10.2024
- Data collection of all Reports (safety, water, inbound/outbound tickets, production, site) to process
- Excellent vendor communication & interaction
- Planning and execution for continuous Improvement, growth & goals
- Oversees development of production schedules to meet internal goals as well as customers’ expectations
- Time Management
- Maintain a reliable and safe workplace for all
Store Manager
J.Jones Bridal and Evening Wear
07.2020 - 11.2023
- Monitor sales targets and drive sales to meet those goals
- Manage incoming and outgoing inventory, calculate profit margins and price
- Conduct training to personnel and communicate daily goals
- Travel to market shows to keep our brand up to date on new trends and market developments
- Update store front displays to reflect current events
Cashier Supervisor
JCPenney’s Store #2976
09.2017 - 03.2020
- Greeted and assisted customers while providing excellent customer service
- Actively engaged with customers while working to resolve problems, credit, gift cards, returns
- Promoted reward programs and drove sales while enhancing the customer experience
- Provided training for new employees and refresher training for current employees prior to peak days
- Participated and supervised annual inventory processes
- Assisted with dressing room maintenance, put backs
- Accurately handled register transactions and end of shift accounting logs
- Acted as a role model for all employees, hold team accountable for outstanding customer service
Education
Diploma -
Scott College of Cosmetology
Wheeling, WV08.2011
High School Diploma -
Brooke High School
Wellsburg, WV05.2009
Skills
- Balancing multiple tasks
- Problem solving
- Customer service
- Communication skills
- Microsoft Office Programs
- Decision-making
- Warehouse management
- Paperwork reviewing
- Critical thinking
- Customer relationship management
Timeline
Site Manager
Brixx Technology
09.2023 - 10.2024
Store Manager
J.Jones Bridal and Evening Wear
07.2020 - 11.2023
Inventory Manager
Make Your Day Café
04.2020 - Current
Cashier Supervisor
JCPenney’s Store #2976
09.2017 - 03.2020
High School Diploma -
Brooke High School
Diploma -
Scott College of Cosmetology
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