Jessica Springfield
Dothan,AL
Summary
Patient-oriented Physical Therapy Aide offering exceptional communication, multitasking and organizational abilities. Expertise in manual therapy techniques, patient evaluations and screening and treatment evaluations. Provides patients with various treatment modalities and therapeutic exercises to reduce pain and improve mobility.
Overview
8
8
years of professional experience
Work History
Automated Logistical Specialist (92A)
Army
05.2018 - 12.2023
- Managed a team of logistical support personnel, providing direction and guidance to help them excel in their roles.
- Prepared detailed reports on logistical activities for leadership review, highlighting areas requiring improvement or additional resources.
- Supervised maintenance schedules for vehicles and equipment within the unit''s fleet, ensuring optimal functionality throughout deployment periods.
- Participated in continuous improvement initiatives by identifying opportunities for increased efficiency and effectiveness within the logistical operations.
- Analyzed data trends to forecast supply needs accurately, minimizing shortages and excess stock levels.
- Managed inventory control for a large warehouse, ensuring accurate record-keeping and timely reordering of supplies.
Customer Service Representative
Delta Airline
06.2017 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Patient Sitter
Southeast Health Medical Center
02.2016 - 03.2017
- Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
- Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
- Increased patient morale through engaging conversation and companionship throughout their hospital stay.
- Displayed adaptability in working with diverse populations of patients, including those with varying ages, cultural backgrounds, and medical conditions.
Education
Bachelor of Science - Exercise Science
American Public University System
Charles Town, WV12.2024
High School Diploma -
Dothan High School
Dothan, AL05.2016
Skills
- Shipping and receiving
- Warehouse Operations
- Documentation Review
- Hazardous Materials Handling
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Basic medical terminology
- Stress Tolerance
- Patient Communication
- Light Housekeeping
Timeline
Automated Logistical Specialist (92A)
Army
05.2018 - 12.2023
Customer Service Representative
Delta Airline
06.2017 - 05.2018
Patient Sitter
Southeast Health Medical Center
02.2016 - 03.2017
Bachelor of Science - Exercise Science
American Public University System
High School Diploma -
Dothan High School