Jessica S Smith
Goldsboro,NC
Overview
17
17
years of professional experience
Work History
Associate professional
RHA Health Services LLC
Lagrange , NC
09.2022 - Current
- Trained staff on best practices in client engagement and support strategies.
- Developed therapeutic programs tailored to individual needs, enhancing client engagement and support.
- Facilitated communication among clients, families, and healthcare providers to ensure coordinated care.
- Supported crisis intervention strategies to ensure client safety and well-being.
- Conducted assessments to monitor client progress and adjusted care plans accordingly, promoting optimal outcomes.
- Managed documentation and compliance with health regulations effectively.
- Managed multiple projects simultaneously while ensuring deadlines were met.
- Collaborated with other teams to ensure timely delivery of products and services.
- Provided training and guidance to junior team members on best practices in customer service.
- Monitored performance metrics such as response time, resolution rate and customer satisfaction scores.
Habilitation Specialist
RHA Howells
Lagrange, NC
12.2019 - Current
- Conducted quality assurance assessments for mealtime, active treatment, and formal programs, ensuring adaptive behavior development in self-help, daily living, community living, education, socialization, and recreation.
- Delivered habilitation services to individuals with intellectual and developmental disabilities, enhancing their daily living skills and community integration.
- Developed individualized habilitation plans for clients with diverse needs.
- Facilitated daily living skills training to enhance client independence.
- Coordinated with interdisciplinary teams to ensure comprehensive client care.
Teacher Assistant
RHA Howells
Lagrange, NC
02.2015 - 01.2019
- Taught individuals learning materials and objectives, enhancing their understanding and engagement.
- Assisted lead teacher in classroom activities
- Served individuals with everyday classroom material.
- Assisted individuals with daily living skills, including bathing and toileting, promoting independence and personal care.
- Coordinated community activities and planned field trips, providing enriching experiences for individuals.
Cashier
BojanglesTands
Goldsboro, NC
08.2015 - 02.2015
- Took and packed orders.
- Collected and maintained money at a cash register.
- Processed customer transactions efficiently at a fast-paced food service environment.
- Maintained cleanliness and organization of checkout area and surrounding spaces.
- Assisted customers with inquiries, providing friendly and knowledgeable service.
Swing Manager
McDonald’s
Goldsboro
10.2008 - 06.2013
- Oversaw customer service and maintained quality control of food to enhance dining experience.
- Coordinated staff shift schedules to ensure adequate coverage and operational efficiency.
- Led front crew and grill crew to ensure smooth operations.
Education
Bachelor of Science - Social Work
Fayetteville State University
Fayetteville, NC05-2028
Associate of Applied Science - Human Services Technology
Wayne Community College
Goldsboro, NC05-2025
Medical Assistant -
Wilson Community College
Wilson01-2016
Skills
- Habilitation Specialist
- Case management
- Crisis intervention
- Documentation management
- Resource navigation
- Daily living skills
- Therapeutic development
- Client engagement
- Community awareness
- Group management
- Project coordination
- Team collaboration
Timeline
Associate professional
RHA Health Services LLC
09.2022 - Current
Habilitation Specialist
RHA Howells
12.2019 - Current
Cashier
BojanglesTands
08.2015 - 02.2015
Teacher Assistant
RHA Howells
02.2015 - 01.2019
Swing Manager
McDonald’s
10.2008 - 06.2013
Bachelor of Science - Social Work
Fayetteville State University
Associate of Applied Science - Human Services Technology
Wayne Community College
Medical Assistant -
Wilson Community College