Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jessica Standish

Lansing,MI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Housekeeper

Travelodge By Wyndham
07.2021 - 09.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.

Customer Service Representative

Target
11.2015 - 04.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Banquet Server/Janitorial Worker

Omni Facility Services
03.2010 - 08.2012
  • Set up banquet tables and chairs based on event requirements.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Carried out professional service, retaining polite and friendly approach at all times
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Maintained clean and safe work environment.

Janitorial Staff Member

Diversified Maintenance
08.2006 - 04.2009
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Kept building spaces premises clean inside and outside.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Education

GED -

Hill Vocational
Lansing, MI
06.2014

Skills

  • Residential Cleaning
  • Cleaning Techniques
  • Supply Inventory Management
  • Guest Relations
  • Customer Service
  • Exceptional Communicator
  • Housekeeping
  • Quality Assurance
  • Complex Problem-Solving
  • Teamwork
  • Customer Service-Focused
  • Customer-Oriented

Additional Information

Open to new experiences, and wanting to try to gain experience in new fields, open minded and enthusiastic, love to learn

Timeline

Housekeeper

Travelodge By Wyndham
07.2021 - 09.2022

Customer Service Representative

Target
11.2015 - 04.2018

Banquet Server/Janitorial Worker

Omni Facility Services
03.2010 - 08.2012

Janitorial Staff Member

Diversified Maintenance
08.2006 - 04.2009

GED -

Hill Vocational

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Jessica Standish